Sales Account Representative
Mythics, LLC
CloudOracle
Sales Support Representative, Software
Mythics, LLC
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
Tech Stack
CloudOracle
About the role
- Sales Support Representatives play a key role in supporting the Support Solutions Sales team throughout the sales cycle.
- They are expected to be well-versed in company processes and provide expert assistance to sales representatives.
- Responsibilities include managing the customer database, generating quotes, processing orders, and supporting sales efforts—particularly for competitive solicitations, requests for quotes (RFQs), and requests for proposals (RFPs).
- Sales Support Reps apply professional sales and customer service practices to meet work requirements and maintain consistent communication with sales leadership and team members.
- This role may also extend support to other sales departments and assist with marketing initiatives as needed.
- Responsibilities and Essential Duties: Research market trends and generate leads through call blitzes and promotional campaigns aligned with company initiatives.
- Support the sales team in securing business using competitive sales strategies and in-depth knowledge of company products and services.
- Adhere to established sales policies and procedures to ensure consistent and effective customer engagement.
- Provide administrative support by generating reports, logging support tickets, and processing deals for assigned representatives and other projects.
- Create accurate sales quotes for sales representatives, management, and solicitation responses.
- Maintain and update sales opportunities in the internal CRM system (Salesforce), including transaction history and order processing.
- Respond to requests for quotes (RFQs) and manage the sales cycle through to completion.
- Communicate with customers to provide requested information and follow up as needed.
- Participate in customer calls and manufacturer forecast meetings as required.
- Perform additional tasks to support the sales team as assigned.
Requirements
- High school diploma or GED, plus two to four years of related experience and/or training; or an equivalent combination of education and experience.
- Minimum of two years of experience providing administrative support in a sales environment or working in a customer service role.
- Must be in office Tuesday and Thursday.
- Strong customer service orientation and relationship-building skills
- Attention to detail and accuracy in documentation
- Clear and professional verbal and written communication
- Ability to collaborate with sales reps, management, and cross-functional teams
- Proactive approach to identifying and resolving issues
- Ability to prioritize tasks and manage multiple projects simultaneously
- Resourcefulness in supporting sales efforts and adapting to changing priorities
- Microsoft Office, specifically Excel.
