Mysoft

Consultant

• Deliver expert implementation, configuration, and support services to our customers
• Engage directly with customers to gather requirements, understand business processes, and define the scope of Sage X3 implementations
• Translate business requirements into solution designs and lead the configuration of Sage X3 modules to meet agreed specifications
• Collaborate with the development team on customisations, integrations, enhancements, and resolving software issues
• Lead system testing activities, including system testing, user acceptance testing (UAT), and data migration validation
• Support solution deployment, ensuring deliverables meet timelines and quality standards
• Act as the primary customer contact throughout implementation, providing expert guidance, managing expectations, and resolving issues
• Deliver end-user training, documentation, and structured knowledge transfer to ensure effective system adoption
• Provide post-go-live support, including optimisation, issue resolution, and system updates
• Contribute to continuous improvement of implementation methodologies, tools, templates, and best practices
• Keep up-to-date with Sage X3 functionality, industry developments, and relevant technologies

X3 Consultant

Full-stack Engineer

• Acting as a second- and third-line escalation point for complex technical issues within the Customer Support team
• Investigating, diagnosing, and resolving software issues involving code, databases, integrations, and system architecture
• Carrying out thorough root-cause analysis before referring issues to Consultants, Developers, or R&D
• Developing fixes, workarounds, and bespoke modifications using the Sage X3 4GL toolset and supporting technologies
• Communicating effectively with customers when needed, translating technical complexity into clear, understandable explanations
• Working closely with Support Analysts, Developers, and R&D to improve outcomes and reduce repeat issues
• Building small tools or scripts to improve internal efficiency and customer response times
• Continuously developing your technical skills and contributing ideas for improvement and innovation

X3 Consultant

Support Software Engineer