myScribe GmbH

Customer Success Manager

• You will work directly with the leadership team and take full ownership of managing our hospital partners
• Onboarding & implementation: you will support the introduction of our software in hospitals from initial setup through to active daily use
• Pilot & rollout management: you will manage and optimize pilot projects and large-scale implementations across a heterogeneous hospital landscape
• Customer retention & growth: you will develop and implement strategies to increase renewal rates and drive targeted upselling and cross-selling in close coordination with Sales
• Customer journey: you will design a consistent, value-driven customer experience with clear, measurable success metrics (KPIs)
• Voice of the customer: you will be the customer’s voice within the team, systematically collecting customer feedback and feeding it into product development and strategic decisions
• Reference customer development: you will identify and develop strategic reference customer projects to accelerate our market growth
• Ad-hoc projects: you will address strategic questions from the leadership team related to Customer Success

Senior Customer Success Manager