Senior Customer Success Manager

myScribe GmbH

Senior Customer Success Manager overseeing client partnerships for AI documentation solutions in healthcare. Collaborating with teams to ensure successful software implementation and customer satisfaction in a hybrid work environment.

Posted 8/2/2026full-timeMannheim • 🇩🇪 GermanySenior💰 €60,000 - €75,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Customer Success and Implementation within the healthcare sector, focusing on managing hospital partnerships, optimizing software deployment, and enhancing customer experiences through data-driven strategies. Proficient in stakeholder communication and feedback integration to drive product development and market growth.

Highest-signal resume keywords

Customer Success ManagementSoftware ImplementationStakeholder CommunicationData AnalysisBilingual Proficiency in German and English

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer SuccessImplementation ManagementKPI InterpretationSoftware DeploymentAccount Management

Soft Skills

Excellent CommunicationAnalytical MindsetIndependent Working Style

Tools & Technologies

CRM SystemsSupport SystemsExcel

Industry Keywords

Healthcare SectorHospital ITMedical SystemsCustomer RetentionUpsellingCross-Selling

About the role

Key responsibilities & impact

You will work directly with the leadership team and take full ownership of managing our hospital partners
Onboarding & implementation: you will support the introduction of our software in hospitals from initial setup through to active daily use
Pilot & rollout management: you will manage and optimize pilot projects and large-scale implementations across a heterogeneous hospital landscape
Customer retention & growth: you will develop and implement strategies to increase renewal rates and drive targeted upselling and cross-selling in close coordination with Sales
Customer journey: you will design a consistent, value-driven customer experience with clear, measurable success metrics (KPIs)
Voice of the customer: you will be the customer’s voice within the team, systematically collecting customer feedback and feeding it into product development and strategic decisions
Reference customer development: you will identify and develop strategic reference customer projects to accelerate our market growth
Ad-hoc projects: you will address strategic questions from the leadership team related to Customer Success

Requirements

What you’ll need

3–5 years of professional experience in Customer Success, Implementation, or Account Management for software solutions — ideally in the healthcare sector
Proven track record of successfully deploying complex software solutions in demanding customer environments (e.g., hospital IT, medical systems)
Excellent communication skills and experience interacting with multiple stakeholders, from physicians to IT leaders to hospital administration
Analytical mindset: ability to structure complexity, interpret KPIs, and make data-driven decisions
Independent, structured working style: you do not require constant supervision
Very good German and English language skills
Confident use of digital tools (e.g., CRM, support systems, Excel)

Benefits

Comp & perks

A meaningful product: we make everyday hospital operations measurably better
Real responsibility from day one: direct collaboration with the founder & leadership
Playground instead of micro-management: your ideas count when they drive results
Hybrid work (Mannheim), flexible hours and remote option
Virtual stock option plan (VSOP): you directly benefit from the growth you help create
Exposure to all areas of a growing HealthTech startup with attractive compensation