Myriad360

Director, Field Services Delivery

Myriad360

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $160,000 - $180,000 per year

Job Level

Lead

About the role

  • Execute and support the Field Services strategy in alignment with Myriad360’s business objectives and growth plans
  • Implement scalable service delivery models, processes, and best practices to improve efficiency, consistency, and quality
  • Evaluate and deploy tools, systems, and methodologies that enhance field operations and reporting
  • Manage and enforce compliance to standards and methodologies
  • Lead, mentor, and develop Field Services managers and team members, fostering a culture of accountability, collaboration, and continuous improvement
  • Identify skills gaps and partner with leadership to design and implement targeted training and development plans
  • Support recruiting, onboarding, and retention efforts to ensure the team is equipped for current and future demands
  • Standardize workflows and operational procedures to improve service delivery and client outcomes
  • Serve as senior escalation point and SME for field service operations and projects
  • Develop, monitor, and report on KPIs related to team performance, utilization, quality, and customer satisfaction
  • Ensure compliance with safety, legal, regulatory, and company standards
  • Partner with leadership on pricing inputs, margin management, forecasting, and operational budgeting
  • Serve as a senior point of contact for clients, ensuring alignment between service delivery and client expectations
  • Lead issue resolution and escalations, maintaining strong client relationships and trust
  • Proactively identify opportunities to improve service delivery and client value
  • Complete ongoing security awareness training and comply with company policies to the requirements section
  • Identify and escalate security risks to the appropriate Executive Leadership Team member and actively contribute to remediation efforts
  • Manage, track and report on division and project budgets and financials
  • Manage Profit and Loss reports
  • Other duties as assigned

Requirements

  • Bachelor’s degree, (or equivalent experience) in Engineering, Operations Management, or a related field preferred
  • 10+ years of progressive experience in field services, service delivery, or operations within a technology or services-driven organization
  • 5+ years of people leadership experience, including managing managers or senior technical professionals
  • RCDD or DCDC certification desired
  • Strong expertise in IT infrastructure, network solutions, and/or field engineering services
  • Deep understanding of copper and optical cabling methods and standards
  • Proven experience with data center buildouts and large-scale field deployments
  • Demonstrated ability to lead teams, implement operational improvements, and drive performance through metrics
  • Strong communication, stakeholder management, and client-facing skills
  • Experience supporting budgeting, forecasting, and margin optimization initiatives
  • Ability to collaborate cross-functionally with Sales, Engineering, PMO, and Operations teams
  • Willingness to travel up to 30–40% as needed
Benefits
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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
IT infrastructurenetwork solutionsfield engineering servicescopper cabling methodsoptical cabling methodsdata center buildoutslarge-scale field deploymentsoperational improvementsKPI monitoringbudget management
Soft Skills
leadershipmentoringcollaborationcontinuous improvementcommunicationstakeholder managementclient-facing skillsproblem-solvingaccountabilitytraining and development
Certifications
RCDDDCDC