Serve as the commercial business owner of Salesforce and lead CRM relaunch and enhancements.
Translate sales and leadership needs into clear functional and technical requirements.
Improve usability, data integrity, workflow automation, reporting, and adoption.
Monitor system usage, identify gaps, and manage the enhancement backlog and sprint planning.
Develop and execute enablement strategies aligned to GTM priorities and business objectives.
Map current‑state vs. future‑state workflows to streamline processes and eliminate friction.
Design scalable sales workflows that improve productivity and consistency across teams.
Provide training and support for Salesforce and adjacent tools.
Drive adoption through structured feedback collection, process improvements, and user education.
Translate field insights into enhancements that improve seller and leader effectiveness.
Partner across Sales, Operations, Marketing, and Technology to align CRM and enablement needs.
Ensure processes support core commercial priorities such as forecasting, territory planning, and pipeline management.

Requirements

Bachelor’s degree required; business or related field preferred.
15+ years in sales enablement, sales operations, commercial technology, or similar roles.
5+ years of hands‑on Salesforce experience; SFDC administrator background strongly preferred.
Experience owning CRM platforms in life sciences, biotech, diagnostics, medical device, or adjacent industries (preferred).
Salesforce Certified Administrator; additional certifications (Platform Developer, Business Analyst) preferred.
Strong understanding of modern enterprise selling motions and productivity levers.
Experience with sales and marketing technologies (e.g., Looker, Seismic).
Demonstrated ability to lead cross‑functional initiatives and manage multiple projects simultaneously.
Strong skills in requirements development, user stories, and technical documentation.

Benefits

Health insurance
Retirement plans
Paid time off
Flexible work arrangements
Professional development

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

SalesforceCRMworkflow automationdata integrityreportingrequirements developmentuser storiestechnical documentationsales enablementsales operations

Soft Skills

leadershipcommunicationcross-functional collaborationproject managementtraininguser educationfeedback collectionprocess improvementstrategic thinkingproblem-solving

Certifications

Salesforce Certified AdministratorPlatform DeveloperBusiness Analyst