myPlace Health

Manager

• Lead and develop the enrollment clinical team across all sites.
• Own the clinical side of enrollment: Oversee NFLOC and other Level of Care assessments, home safety evaluations, and enrollment-related clinical documentation to ensure completeness, accuracy, and timeliness.
• Keep us audit-ready and compliant: Maintain high standards of documentation in the EHR and CRM.
• Be the internal expert on PACE eligibility: Serve as a go-to resource on PACE eligibility criteria, enrollment rules, and NFLOC guidelines.
• Drive collaboration across teams: Partner with Outreach, Center Leadership, Finance, Compliance, and Center Operations to align enrollment workflows with program capacity and strategic growth goals.
• Use data to improve how we work: Track key enrollment metrics such as pipeline status, RN productivity, documentation timelines, and audit findings.
• Lead clinical eligibility reviews: Facilitate clinical eligibility meetings, helping present and review nursing recommendations for potential participants.
• Provide hands-on support when needed: Step in to complete home-based assessments and NFLOC evaluations when needed.
• Optimize our systems and tools: Help implement or refine EHR and CRM workflows that support enrollment.
• Identify and escalate risks: Spot clinical, operational, or regulatory risks that could impact eligibility, enrollment timing, or compliance.
• Step in where it makes sense: Take on additional projects and responsibilities as needed to support enrollment operations and participant care.

Enrollment RN Manager

Project Manager

• Bring teams together: Assemble and guide cross functional teams made up of clinical staff, operations, leadership, and external partners so everyone is working toward the same goals.
• Build trust with stakeholders: Connect with people at all levels of the organization, listen to their needs, and keep them aligned, informed, and engaged through every stage of the project.
• Own the project from start to finish: Define scope, set clear objectives, manage budgets and resources, and track progress so projects are delivered on time and with the expected results.
• Stay ahead of risks: Spot potential issues early, create practical plans to address them, and adjust timelines or approaches as needed while keeping priorities in focus.
• Protect quality and compliance: Make sure every project follows organizational policies, regulatory requirements, and best practices in care delivery and daily operations.
• Keep everyone in the loop: Share clear, consistent updates with teams and leaders so they always know what is happening, what is changing, and what comes next.
• Improve how we work: Support strategic initiatives and process improvements, using projects as a way to streamline workflows and strengthen operations.
• Jump in where you are needed: Take on additional responsibilities and special projects as needed to support the team and the organization.

Project Manager – Healthcare

Account Executive

• Build and Nurture Partnerships: Cultivate strong relationships with agencies, independent brokers, and other stakeholders by providing outstanding service and support to help them achieve PACE enrollment goals.
• Manage the Broker Lifecycle: Oversee contracting, certification training, referrals coordination, and member retention for brokers certified with myPlace Health.
• Grow the Broker Network: Identify and engage new agencies and brokers, expanding our channel and strengthening our reach in the community.
• Educate and Train: Coordinate and deliver PACE broker education, including the myPlace Health Broker Certification program for all new brokers.
• Host Engaging Events: Lead broker events at our facilities and in the community to deepen partnerships and showcase myPlace Health.
• Ensure Quality and Compliance: Resolve broker quality issues, ensure use of current marketing materials, manage supply requests, and maintain compliance with CMS, DHCS, and state/local regulations.
• Support Referrals and Enrollments: Assist with broker referral requests, respond to prospect inquiries, and connect prospects seamlessly with the enrollment team.
• Contribute to Growth: Provide reporting on new business opportunities, field issues, and market insights to inform strategy.
• Champion Our Mission: Actively support SCAN’s vision and goals while advancing myPlace Health’s commitment to enabling older adults to live independent lives.
• Collaborate as a Team Player: Take on related projects and responsibilities to help the team succeed.

Broker Account Executive

Financial Planning and Analysis

• Build and optimize FP&A infrastructure: Develop and implement scalable financial planning and analysis tools, models, processes, and policies that empower leaders across all markets and functions.
• Own financial performance tracking: Lead a disciplined process for reporting and analyzing actuals versus budget, ensuring accuracy and transparency in financial results.
• Drive strategic insights: Lead ad hoc finance projects that uncover key performance drivers within our business and care models, enabling data-informed decision-making at every level.
• Translate data into impact: Prepare clear and compelling financial reports, dashboards, and presentations that communicate key insights and trends to senior stakeholders.
• Shape long-term growth: Partner closely with organizational leaders to develop sustainable financial strategies and multi-year business plans that align with company goals.
• Foster cross-functional alignment: Collaborate with departments across the enterprise to ensure financial strategies complement and strengthen overall business objectives.
• Strengthen financial governance: Help establish and maintain internal controls related to FP&A to promote accuracy, compliance, and operational efficiency.
• Champion innovation and curiosity: Embrace new technologies—including AI—to enhance analytical capabilities and transform how we operate and serve our members.
• Advance our mission: Actively support the achievement of SCAN’s broader vision, goals, and commitment to improving the lives of those we serve.
• And other duties as assigned.

Strategic Finance Manager

Account Manager

• Lead Fair, Thorough Investigations: Drive impartial and timely investigations into workplace concerns such as harassment, discrimination, retaliation, and other employee relations issues—ensuring every voice is heard and respected.
• Deliver Clear and Actionable Outcomes: Document findings with precision, prepare comprehensive reports, and confidently recommend fair resolutions that align with legal and organizational standards.
• Champion Performance Excellence: Partner with managers to navigate performance challenges, offering guidance on corrective actions, improvement plans, and disciplinary processes that foster accountability and growth.
• Ensure Consistency and Compliance: Promote fair application of policies and practices across the organization, keeping everything in line with California labor laws and company standards.
• Empower Leaders with Confidence: Coach and advise managers on sensitive employee matters, equipping them with the tools, knowledge, and confidence to lead effectively.
• Shape Policies That Matter: Collaborate with leadership to design, refine, and implement HR policies that not only meet compliance requirements but also reflect the organization’s values and culture.
• Stay Ahead of Change: Monitor evolving California labor regulations and provide timely insights and recommendations to ensure the organization remains compliant and proactive.
• Build Trust and Positive Connections: Serve as a neutral and trusted partner for employees and leaders alike, creating an environment where concerns are addressed respectfully and equitably.
• Foster a Healthy Workplace Culture: Model empathy, professionalism, and sound judgment to balance advocacy for employees with the needs and goals of the organization.
• Step In Where It Matters Most: Take on additional duties as needed to support the team and ensure a positive, seamless employee experience.

Employee Relations Manager

Director

• Lead and mentor managers, supervisors, and technicians across multiple PACE clinical care sites to foster collaboration and accountability.
• Serve as the primary facilities liaison to GLA & SLA leadership teams, providing strategic counsel and updates on real estate and operational matters.
• Manage multi-site operational budgets and design a forward-looking 5-Year Capital Expense (CapEx) Plan to extend building asset life.
• Build and own facilities component of Business Continuity and Disaster Recovery (BC/DR) program in partnership with Compliance and Operations.
• Oversee day-to-day facility operations, landlord relationships, repair coordination, and vendor contract management.
• Develop and enforce SOPs for facility operations, including preventative maintenance and project intake.
• Ensure facilities meet standards and safety codes (DHCS, CMS, OSHA, ADA, Fire Marshal) and remain audit-ready.
• Manage vendor contracts and relationships focusing on quality and cost-effectiveness.
• Provide high-level oversight and hands-on support to ensure seamless execution.
• Lead renovation and construction projects with architects, contractors, and vendors for on-time, on-budget delivery.
• Explore AI and innovation opportunities to improve operations and service to members.
• Support SCAN’s Vision and Goals and take on additional responsibilities as assigned.

Director of Facilities

Medical Director

• Oversee day-to-day clinical operations at assigned center(s) as the accountable medical leader
• Deliver evidence-based, high-quality, and cost-effective medical services to PACE participants
• Provide comprehensive medical care including evaluations, diagnoses, treatment plans, and coordination with specialists and hospital teams
• Maintain meticulous, clear, and compliant medical documentation
• Recruit, train, supervise, and mentor physicians, advanced practitioners, and transitions of care coordinators
• Train and oversee contracted primary care physicians, advanced practitioners, and specialists
• Oversee development and implementation of the Quality Improvement and Performance Improvement Program (QAPI)
• Monitor utilization trends (inpatient hospitalizations, ER visits) and set outcome targets
• Design and implement interventions to improve participant health, quality of life, and satisfaction
• Oversee periodic chart audits for quality, regulatory compliance, utilization, medication practices, and risk areas
• Ensure adequate primary care staffing and oversee after-hours on-call arrangements for 24/7 provider availability
• Provide consultation on grievances, appeals, and IDT decision-making; evaluate medical-related grievances as needed
• Monitor quality of care provided by contracted partners (hospitals, SNFs, long-term care facilities)
• Build collaborative relationships with community physicians and providers to foster referrals
• Promote teamwork, accountability, and professional development of PACE primary care staff through meetings and coaching
• Participate in Quality Committee and other committees or workgroups
• Perform additional duties within the scope of professional license as assigned

Medical Director, MD or DO

• Oversee clinical operations within the Greater LA Market, leading clinic, home care, and complex care nurses and day center LVNs
• Serve as a member of the MyPlace Health leadership team to drive policy development, census growth, staff development, and participant outcomes
• Lead recruitment, onboarding, training, coaching, and performance evaluations for clinical staff (RNs and Day Center LVNs)
• Oversee Home Care Team operations, support the Home Care Supervisor, and manage partnerships with home care vendors
• Develop, update, and implement clinical policies and procedures aligned with best practices, MyPlace Health policies, and PACE & CMS regulations
• Collaborate with the Quality Team to conduct regular audits and reviews and implement continuous improvement initiatives
• Partner with the Medical Director and interdisciplinary teams to deliver coordinated, participant-centered care and communicate treatment plans to participants and families
• Provide regular performance and clinical outcome reports to leadership
• Lead and supervise the interdisciplinary Fall Prevention Program to ensure participant safety
• Take on additional tasks and responsibilities as needed to support the team and operations

Nursing Services Manager, RN

Sales

• What Does Success Look Like As our Outreach Manager
• Shape Outreach & Marketing Strategy – Partner with leadership to develop strategies that drive growth and enhance brand awareness.
• Grow Our Enrollment Pipeline – Identify and cultivate new referral sources to bring more participants into our PACE program.
• Stay Ahead of the Market – Keep a pulse on competitors’ positioning to refine and enhance our outreach approach.
• Lead and Develop a High-Performing Team – Hire, train, mentor, and support outreach staff while ensuring they have the tools to succeed.
• Ensure Compliance & Best Practices – Oversee outreach and marketing activities to meet DHCS and CMS regulations.
• Build Meaningful Community Partnerships – Strengthen relationships with hospitals, providers, and community organizations to increase referrals.
• Enhance Outreach Processes – Evaluate and refine enrollment workflows to improve efficiency and participant experience.
• Leverage Data & Technology – Monitor and manage our CRM software to maintain accurate documentation and reporting.
• Collaborate for Success – Work closely with center leadership to meet enrollment goals and pass audits with confidence.
• Drive Enrollment & Marketing Execution – Implement marketing plans that deliver measurable results.
• Support Organizational Growth & Mission – Contribute to the organization’s overall success by working cross-functionally with teams, providing insights to improve outreach efforts, and ensuring that our enrollment strategies align with our mission of delivering high-quality care to seniors.

Healthcare Sales and Outreach Manager

Operations

• Champion Enrollment Success – Develop and manage seamless processes for participant Medicaid/Medi-Cal and Medicare enrollment, ensuring they maintain access to vital benefits.
• Keep Workflows on Track – Maintain accurate, real-time tracking for all eligibility and enrollment workflows across Medicare and Medi-Cal.
• Be a Pre-Enrollment Pro – Partner with LA County, IHSS, and Social Security to confirm all participant data is up-to-date, synced, and ready for enrollment.
• Own Part D Operations – Manage Part D enrollment and eligibility within Centers for Medicare & Medicaid Services systems (MARx, eRPT, COB, Transaction Facilitators), lead audits, and oversee retroactive eligibility processing.
• Drive Redetermination Efforts – Oversee California Department of Health Care Services (DHCS) redetermination data and collaborate with Social Workers to support timely renewals.
• Solve Complex Eligibility Issues – Lead troubleshooting for Part D plan operations including TROOP, PDE, and RAPS rejections.
• Deliver Personalized Support – Provide one-on-one assistance to PACE participants with warmth, care, and exceptional service.
• Guide Medicare Age-Ins – Support participants as they transition into Medicare, making the process smooth and stress-free.
• Track and Monitor with Precision – Oversee self-pay billing activities in partnership with Finance and TPA teams.
• Master the Data Game – Manage monthly enrollment reconciliations, capitation files, and vendor rosters to keep our systems aligned and accurate.
• Support Seamless Transitions – Assist enrollment and disenrollment teams with DHCS submissions, tracking, and compliance activities.
• Ensure Timely Authorizations – Monitor internal authorization workflows, ensure prompt prior authorizations, and conduct retro-reviews of unauthorized services.
• Be Audit-Ready Always – Document and support audit activities to maintain stellar health plan oversight.
• Oversee Participant Materials – Coordinate ID card requests and ensure ADA-compliant materials are delivered on time.
• Stay on Top of Regulations – Manage ongoing Part D regulatory reporting requirements with diligence and attention to detail.
• Wear Many Hats – Step in with all other duties as needed to help our mission thrive!