myPlace Health

Product Specialist

• Collaborate closely with clinical stakeholders, operations, and development teams to ensure our EMR solutions are effective and transformative for patient care.
• Lead projects and implementations that bridge the gap between technology and patient outcomes.
• Deliver innovative, provider-friendly solutions that make a real difference in people’s lives.
• Monitor EMR performance and adoption using qualitative feedback and quantitative data.
• Drive continuous improvement by regularly evaluating end-user workflows and identifying opportunities to simplify outcomes.
• Track readiness and intervene when performance, quality, usability, or adoption issues emerge.
• Identify recurring skill and performance gaps and share themes with relevant stakeholders.
• Ensure EMR solutions meet applicable regulatory, legal, and organizational standards.
• Embed compliance into product design and delivery by collaborating with Compliance, Security/IT, and other stakeholders.
• Maintain working knowledge of key healthcare regulations and standards and translate them into clear system requirements.
• Own Agile product delivery practices, including backlog management, sprint planning, and release planning in partnership with Engineering and operational stakeholders.

Informatics Product Specialist

Sales

• Foster Meaningful Connections: Build and nurture relationships with healthcare professionals, providers, community-based organizations, senior housing facilities, post-acute facilities, and senior centers to encourage referrals to the myPlace Health PACE program.
• Partner for Success: Collaborate closely with Enrollment Specialists to ensure a smooth and welcoming enrollment process for participants and their families.
• Engage the Community: Organize and host community events and deliver compelling presentations to share the life-changing benefits of the PACE program with prospective participants and their caregivers.
• Keep Us Connected: Maintain accurate records of outreach activities and engagement in CRM software, ensuring a seamless flow of information.
• Champion Compliance: Follow DHCS and CMS regulations and policies with care and precision to uphold the integrity of our marketing practices.
• Plan for Growth: Develop and implement thoughtful quarterly marketing plans designed to generate qualified enrollments and expand our reach.
• Collaborate for Retention: Work hand-in-hand with Center management to create innovative strategies that enhance participant retention and satisfaction.
• Be Present in the Community: Attend community and healthcare events to promote the PACE program, strengthen relationships, and grow our census.
• Innovate and Improve: Continuously explore new opportunities to refine and elevate the referral process and outreach activities.
• Embrace Flexibility: Be open to supporting evening and weekend events as needed to meet the needs of our community.
• Support Organizational Growth: Take on additional responsibilities as needed to contribute to the success and growth of myPlace Health.

Healthcare Sales Specialist – PACE

Business Development Rep

• Develop and nurture strong relationships with healthcare providers, senior centers, post-acute facilities, and community organizations to drive meaningful referrals.
• Represent our PACE program with professionalism and heart at community events, health fairs, and gatherings across culturally diverse neighborhoods.
• Help prospective participants, families, and caregivers understand how PACE can enhance independence, quality of life, and holistic support.
• Meet and exceed monthly and quarterly referral and enrollment goals, contributing to our program’s growth and success.
• Generate qualified leads, schedule center tours, and walk families through every step of the enrollment journey.
• Maintain detailed records of outreach efforts, leads, and results using CRM tools to ensure follow-through and success tracking.
• Uphold DHCS and CMS regulations to ensure all outreach and marketing efforts meet the highest ethical standards.
• Partner with colleagues across outreach, enrollment, and care delivery to align strategies, share insights, and celebrate wins.
• Contribute creative ideas to quarterly marketing plans and outreach campaigns that elevate awareness and engagement.
• Participate in community events during evenings or weekends as needed.

Informatics Product Specialist

Healthcare Sales Specialist – PACE

Community Business Development Specialist