MYOB

Customer Activation Administrator

MYOB

full-time

Posted on:

Location Type: Hybrid

Location: Sydney • Australia

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About the role

  • As a Customer Activation Administrator, you will coordinate the end to end implementation of Flare Benefits solutions for our clients and their employees.
  • You will be the main point of contact throughout the implementation lifecycle, working with Sales, Customer Success, Product, Technology and Support to design, configure, test and launch solutions that meet client needs.
  • You will keep projects on track, communicate clearly on progress and risks, and help improve our methods, templates and tools over time.
  • Scope new client implementations, clarifying objectives, timelines, roles, risks and success measures
  • Build and maintain implementation plans, schedules and status reports for your projects
  • Coordinate cross functional activities and keep stakeholders informed with clear, timely updates
  • Identify, document and manage risks, issues and changes through to resolution or escalation
  • Translate client requirements, policies and processes into implementation designs aligned to Flare’s product and operating model
  • Maintain accurate records in Salesforce, Workspace and Catche, and capture lessons learned to improve our playbooks and templates

Requirements

  • Experience in a B2B environment in an implementation, customer support or customer experience role
  • Exposure to HR or payroll systems, financial products, or automotive / novated leasing solutions beneficial.
  • Strong organisation skills, high attention to detail and disciplined documentation, quality and compliance
  • Clear verbal and written communication skills, with confidence guiding clients and colleagues through change
  • A growth mindset, learning quickly from new situations and feedback, and looking for ways to improve how things are done
  • Comfort working in a fast paced environment, coordinating cross functional teams and influencing without direct authority
Benefits
  • Enjoy a flexible, hybrid workplace that brings balance to how you work, all of our centrally located offices come together for a number of in-person celebrations and social events
  • Set up your home office with a little financial help from us, and take advantage of great corporate discounts and vouchers from top retailers
  • Benefit from our partnership with Sonder, which supports the wellbeing of our team members
  • Unlock your potential via in-house training and programs, LinkedIn Learning, conferences and study assistance
  • Access to a variety of leave options available to support your wellbeing, including up to an additional four weeks of purchased leave, generous parental leave, domestic violence leave, transgender leave, community leave, study leave, and more
  • Join our communities, built around ‘Wellness’, ‘Belonging’ and the ‘Planet’ where you can make a meaningful contribution
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
implementationproject managementrisk managementdocumentationconfigurationtestingclient requirements analysisstatus reportingprocess designB2B experience
Soft Skills
communicationorganizationattention to detailgrowth mindsetinfluencingproblem-solvingstakeholder managementadaptabilitycollaborationdiscipline