myKaarma

Customer Support Specialist

myKaarma

full-time

Posted on:

Location Type: Hybrid

Location: Pittsburgh • Pennsylvania • United States

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Salary

💰 $25 per hour

Job Level

Junior

About the role

  • Serve as the voice of the customer within myKaarma, providing insights to enhance product and service quality.
  • Provide timely and effective support to dealerships via phone, email, or chat, resolving issues with a customer-first mindset.
  • Troubleshoot and analyze technical issues, identify root causes, and implement solutions.
  • Accurately log and document customer interactions, issues, and resolutions in our CRM system to maintain a robust knowledge base.
  • Work closely with the Product and Engineering teams to report bugs, recommend improvements, and ensure timely resolutions.
  • Educate customers on best practices, feature usage, and updates to maximize the value they derive from myKaarma products.
  • Identify recurring issues and contribute to developing workflows or tools that improve support efficiency and effectiveness.

Requirements

  • 1+ years in technical support, customer support, or helpdesk role, preferably in a SaaS or B2B environment.
  • Proven ability to provide excellent customer service in a professional, empathetic, and patient manner.
  • Familiarity with SaaS platforms, technical troubleshooting, and a basic understanding of APIs or integrations (preferred).
  • Strong verbal and written communication skills with the ability to explain complex concepts clearly and concisely.
  • Proactive and analytical approach to identifying and resolving issues.
  • Experience with CRM systems, ticketing tools (e.g., Zendesk), and support documentation platforms.
  • Ability to adapt to a fast-paced environment and handle multiple priorities effectively.
Benefits
  • Flexible Work Environment: We embrace a high-performance, flexible structure that values freedom and responsibility.
  • Health and Wellness: Comprehensive medical, dental, vision, life, and disability benefits, along with wellness and telework stipends.
  • Time Off: Generous vacation time to recharge and balance life outside work.
  • In-Office Perks: Enjoy dog-friendly offices and unlimited snacks or refreshments onsite.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical supportcustomer supporttroubleshootingissue resolutionSaaSAPIsintegrationssupport documentation
Soft Skills
customer serviceempathypatiencecommunicationanalytical thinkingproactivityadaptabilitymultitasking