myKaarma

Customer Support

• Serve as the voice of the customer within myKaarma, providing insights to enhance product and service quality.
• Provide timely and effective support to dealerships via phone, email, or chat, resolving issues with a customer-first mindset.
• Troubleshoot and analyze technical issues, identify root causes, and implement solutions.
• Accurately log and document customer interactions, issues, and resolutions in our CRM system to maintain a robust knowledge base.
• Work closely with the Product and Engineering teams to report bugs, recommend improvements, and ensure timely resolutions.
• Educate customers on best practices, feature usage, and updates to maximize the value they derive from myKaarma products.
• Identify recurring issues and contribute to developing workflows or tools that improve support efficiency and effectiveness.

Customer Support Specialist

Product Manager

• Shape the Product: Gather insights from customers, stakeholders, and data to identify key opportunities.
• Ship the Product: Own the product lifecycle from concept through launch.
• Drive Strategy: Develop product roadmaps that align with company goals.
• Collaborate Cross-Functionally: Partner closely with engineering, design, sales, and customer success to deliver cohesive, well-executed solutions.
• Iterate and Improve: Use analytics and feedback to continuously refine products post-launch.

Account Executive

• Own your territory: Identify, prospect, and close new dealership customers through in-person visits, cold outreach, referrals, and networking
• Sell consultatively: Deliver compelling demos and presentations that clearly articulate business value—not just features
• Build relationships: Develop trust with dealership decision-makers and understand their operational and payments needs
• Close deals: Negotiate pricing and contract terms while protecting margin and customer value
• Hit your number: Consistently meet or exceed monthly and quarterly sales targets
• Stay sharp: Monitor market trends, competitors, and industry changes—especially payments compliance by state
• Keep it tight: Maintain accurate CRM records and provide clear sales reporting
• Support the handoff: Partner with Payments Deployment and Training teams to ensure smooth onboarding and customer satisfaction
• Collaborate: Work cross-functionally with Sales, Marketing, Product, and Customer Support to drive overall growth

Regional Sales Executive

Full-stack Engineer

• Design, develop, and test software components used by automotive dealerships to interact with their customers.
• Lead the design, build, and integration of AI/ML solutions, including: Developing and consuming LLM APIs.
• Training, fine-tuning, and deploying models into production systems.
• Collaborate directly with business stakeholders—including customers—to understand requirements and deliver impactful solutions.
• Work across a variety of tech stacks (microservices, mobile development, cloud platforms, etc.) in a fast-moving, dynamic environment.
• Mentor and review the work of SDE I engineers, helping them grow in technical expertise.
• Take initiative to improve overall system architecture, scalability, and reliability.

Customer Support Specialist

Product Manager

Customer Support Specialist

Regional Sales Executive

Software Developer II – AI/ML