myKaarma

Database Administrator

• Take full ownership of ElasticSearch cluster health, including node sizing, shard allocation strategies, and performance tuning for both keyword and dense vector search.
• Design, implement, and maintain the infrastructure for Vector Databases to support developer-led AI and RAG projects.
• Establish rigorous standards for monitoring and backing up vector embeddings and ensuring high availability for data stores that feed our LLM integrations.
• Use Ansible and Terraform to automate the deployment, configuration, and scaling of the database fleet, eliminating manual "drift" between MariaDB, MySQL, Search and any Vector DB clusters.
• Build predictive alerting in Prometheus/Grafana to catch issues like InnoDB contention in Aurora or circuit-breaker trips in ElasticSearch before they impact customers.

Senior Database Administrator

Business Development Rep

• Contacting various members of dealerships through cold calls, emails, video emails, and text messages to generate their interest in myKaarma
• Leveraging data and usage reports for current myKaarma customers to identify new/upsell opportunities for these customers
• Building relationships with counterparts in other departments i.e. Performance Management to cultivate leads and referrals in the current base of business
• Leveraging Salesforce and other sales enablement tools to generate targeted lists of prospects
• Creating appointments for qualified dealership personnel to attend live demonstrations that convey the value of myKaarma
• Utilizing a consultative approach to determine the needs of prospects and overcoming objections
• Collaborating with Product Consultant (PC) teams to ensure prospective clients attend product demonstrations
• Constructing weekly reports to summarize the strategies and results for the week
• Keeping accurate, up-to-date information about prospective clients
• Maintaining a thorough knowledge of myKaarma as well as similar products offered by competitors

Account Development Representative

Account Executive

• Collaborate with outside sales (Regional Sales Executive) partners to identify and pursue new business opportunities within the assigned territory.
• Build and maintain strong relationships with dealership clients, understanding their unique needs and challenges.
• Conduct product demonstrations and presentations to highlight the value of myKaarma’s SaaS platform.
• Manage the sales process from lead generation to deal closure, ensuring alignment with monthly and quarterly revenue goals.
• Collaborate with Product Consultants to customize solution presentations that meet client needs.
• Stay informed on industry trends, competitors, and emerging technologies to inform sales strategies.
• Provide feedback to the Product and Marketing teams to help refine offerings and messaging based on client insights.
• Travel up to 25% including dealer visits, trade shows, and company meetings.

Regional Sales Representative

Financial Planning and Analysis

• Own topline KPI reporting and analysis for weekly management meetings.
• Support the preparation of monthly reporting packages and quarterly board materials for investors.
• Translate financial data into clear, actionable insights for cross-functional teams.
• Analyze product lines, customer groups, and business segments to identify performance drivers and predict future trends.
• Partner on the development of business cases for new initiatives, product launches, or acquisitions.
• Build and refine financial models to support forecasting and strategic planning.
• Identify opportunities for margin improvement through pricing strategies and cost efficiencies.
• Define, refine, and implement KPIs that drive accountability and operational excellence.
• Benchmark performance against industry peers to uncover areas for improvement.
• Leverage data and systems to propose enhancements to internal operations and decision-making.

Financial Analyst

• Own topline KPI reporting and analysis for weekly management meetings
• Support the preparation of monthly financial reports and quarterly board packages for investors.
• Translate financial data into clear, actionable insights for cross-functional stakeholders
• Analyze product lines, customer segments, and business units to understand performance drivers and forecast results
• Build and refine financial models aligned with US-based revenue, cost structures, and business operations
• Support the development of business cases for new initiatives, product launches, and acquisitions
• Identify opportunities for margin improvement through pricing strategies and cost efficiencies
• Define, refine, and track KPIs that drive operational and financial performance
• Benchmark company performance against industry peers and competitors
• Leverage data and systems to recommend improvements to internal processes and decision-making

Customer Success Manager

• Own and Grow Client Relationships
• Drive Product Engagement and Operational Excellence
• Deliver Client Success with Accountability
• Partner Strategically Across Teams
• Champion Continuous Improvement

Customer Engagement Manager

Customer Support

• Serve as the voice of the customer within myKaarma, providing insights to enhance product and service quality.
• Provide timely and effective support to dealerships via phone, email, or chat, resolving issues with a customer-first mindset.
• Troubleshoot and analyze technical issues, identify root causes, and implement solutions.
• Accurately log and document customer interactions, issues, and resolutions in our CRM system to maintain a robust knowledge base.
• Work closely with the Product and Engineering teams to report bugs, recommend improvements, and ensure timely resolutions.
• Educate customers on best practices, feature usage, and updates to maximize the value they derive from myKaarma products.
• Identify recurring issues and contribute to developing workflows or tools that improve support efficiency and effectiveness.

Customer Support Specialist

Product Manager

• Shape the Product: Gather insights from customers, stakeholders, and data to identify key opportunities.
• Ship the Product: Own the product lifecycle from concept through launch.
• Drive Strategy: Develop product roadmaps that align with company goals.
• Collaborate Cross-Functionally: Partner closely with engineering, design, sales, and customer success to deliver cohesive, well-executed solutions.
• Iterate and Improve: Use analytics and feedback to continuously refine products post-launch.