Customer Service Representative
Mygrant Glass Company
full-time
Posted on:
Location Type: Office
Location: Knightsdale • North Carolina • United States
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About the role
- Enter customer orders for auto glass parts and process customer returns.
- Process daily cash, credit cards, and check deposits with accurate data entry.
- Assist with inventory - interacting with operation warehouse inventory control.
- Interact with customers via telephone and in-person providing information and assistance.
- Manage customer accounts with discretion and escalate customer concerns as needed.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure a solution.
- Keep records of customer interactions, process customer accounts and file documents.
- Manage large amounts of incoming phone calls.
- Develop working knowledge of the evolving products and services to better serve customers.
Requirements
- Professional demeanor with superior telephone and people skills.
- Able to communicate clearly.
- Must be organized and able to multi-task.
- General knowledge of Microsoft products.
- Type 30 wpm (preferred).
- Ability to work collaboratively in a team environment.
- Excellent at resolving customer conflict.
- Willing to learn and follow directives.
- Exhibit patience and attentiveness.
- Exceptional time management skills with impeccable follow through.
- Technologically proficient.
Benefits
- Health Insurance
- Flexible Spending Plan
- Health Savings Plan
- Dental Insurance
- Vision Insurance
- Paid Time Off
- Paid Sick Time
- Paid Holidays
- 401K/with matching
- Overtime Pay (when offered)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data entryinventory controlcustomer account managementconflict resolutiontelephone skillscustomer servicerecord keepingmulti-taskingtyping
Soft Skills
professional demeanorclear communicationorganizational skillsteam collaborationpatienceattentivenesstime managementfollow throughwillingness to learn