Customer Service Representative
Mygrant Glass Company
full-time
Posted on:
Location Type: Office
Location: Colorado Springs • Colorado • 🇺🇸 United States
Visit company websiteSalary
💰 $18 - $20 per hour
Job Level
Mid-LevelSenior
About the role
- Enter customer orders for auto glass parts and process customer returns.
- Process daily cash, credit cards, and check deposits with accurate data entry.
- Assist with inventory - interacting with operation warehouse inventory control.
- Interact with customers via telephone and in-person providing information and assistance.
- Manage customer accounts with discretion and escalate customer concerns as needed.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure a solution.
- Keep records of customer interactions, process customer accounts and file documents.
- Manage large amounts of incoming phone calls.
- Develop working knowledge of the evolving products and services to better serve customers.
Requirements
- High School Diploma, GED or equivalent preferred
- Professional demeanor with superior telephone and people skills.
- Able to communicate clearly.
- Must be organized and able to multi-task.
- General knowledge of Microsoft products.
- Type 30 wpm (preferred).
- Ability to work collaboratively in a team environment.
- Excellent at resolving customer conflict.
- Willing to learn and follow directives.
- Exhibit patience and attentiveness.
- Exceptional time management skills with impeccable follow through.
- Technologically proficient.
Benefits
- Competitive hourly pay
- Health, dental, and vision insurance
- 401(k) retirement plan with company match
- Paid time off and holiday pay
- On-the-job training and advancement opportunities
- Stable, Monday–Friday schedule with limited weekend hours
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data entryinventory controlcustomer account managementconflict resolutiontelephone communicationdocument filingcash processingcredit card processingcheck depositstyping
Soft skills
professional demeanorsuperior people skillsclear communicationorganizationmulti-taskingteam collaborationpatienceattentivenesstime managementfollow through
Certifications
High School DiplomaGED