Mycon

Customer Experience Assistant – Customer Support

Mycon

full-time

Posted on:

Location Type: Hybrid

Location: São Paulo • Brazil

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About the role

  • Provide support to Mycon clients via chat, email and phone, advising customers on topics such as allocation/award processes, app access, asset exchange, transfer of ownership, account/profile updates, installment payments, installment negotiations, quota cancellation/reactivation, purchase and sale of quotas, and other related matters.
  • Resolve inquiries about Mycon and consortium (consórcio) matters.
  • Provide service using objection-handling techniques to succeed in negotiation and retention, aiming to prevent cancellations.
  • Assist, when necessary, with other activities related to Customer Success and Customer Experience.

Requirements

  • Master and apply objection‑handling techniques; strong argumentation and persuasion skills are required.
  • Ability to act in critical cases, providing appropriate measures for case containment.
  • Ability to identify opportunities for improvement.
  • Passion for Customer Experience and customer relationship management.
  • Ability to work effectively in a team.
  • Ability to work with a high degree of autonomy.
  • Knowledge of consórcio (consortium) processes.
  • Familiarity with the NewCon system.
  • Experience with CRM tools.
  • Familiarity with Microsoft Teams and the Microsoft Office suite.
Benefits
  • Flexible meal/food allowance — Swille card
  • Health insurance
  • Dental insurance
  • Life insurance
  • Home office allowance
  • Transportation allowance
  • Birthday day off
  • TotalPass
  • Vittude
  • Childcare assistance
  • Benefit for Consortium Professional Day
  • 0% fee on our products (employees only)
  • Profit-sharing bonus (PPR) — according to targets established in the annual program.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
objection-handling techniquescustomer relationship managementconsórcio processesCRM toolsNewCon system
Soft Skills
argumentation skillspersuasion skillsteamworkautonomycritical thinkingproblem-solvingcustomer experience focusnegotiation skills