Diagnose and repair a variety of hardware systems including desktops, laptops, kiosks, and networking equipment.
Manage the full lifecycle of hardware assets: receiving, labeling, storing, shipping, and tracking.
Coordinate with vendors for warranty claims, RMA processing, and hardware replacements.
Maintain accurate inventory logs and service records in ConnectWise and asset systems.
Ensure the workspace and equipment areas remain clean, organized, and secure.
Pre-configure and test new equipment (Windows/Linux) before deployment.
Deploy to client locations to resolve critical system downtime, hardware failures, or network outages that cannot be fixed remotely.
Perform onsite installations, upgrades, and physical maintenance of IT systems.
Serve as the face of My IT Crew during site visits, collaborating with client staff to reassure them and resolve issues efficiently.
Act as a liaison between the client and the internal service desk during complex onsite troubleshooting.

Requirements

3+ years of Windows-based IT support, systems administration, or hardware repair experience.
Associate’s or Bachelor’s degree in Computer Engineering/IT (Preferred) or equivalent experience.
Certifications: CompTIA A+ is highly preferred.
Additional certifications (Network+, Security+, Microsoft Modern Desktop) are a major plus.
Proven experience with hands-on hardware troubleshooting (component replacement, diagnostics).
Strong understanding of PC components, operating systems (Windows/Linux), and networking basics (TCP/IP, switching).
Familiarity with ticketing systems (ConnectWise preferred), documentation practices, and asset tracking.
Experience with shipping/receiving, labeling, and equipment logistics.

Benefits

Useful, living documentation at your fingertips.
A team that listens —and learns from each other.
Weekly collaborative trainings , not boring lectures.
New tools, new tech , and no gatekeeping.
A company that rewards initiative and values growth—both personal and professional.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

hardware troubleshootingcomponent replacementdiagnosticsWindows administrationLinux administrationnetworking basicsTCP/IPswitchingonsite installationsphysical maintenance

Soft Skills

collaborationcommunicationproblem-solvingcustomer serviceorganizationattention to detailtime managementadaptabilityinterpersonal skillsliaison

Certifications

CompTIA A+Network+Security+Microsoft Modern Desktop