Booking & Support Specialist
My Favourite Spot
full-time
Posted on:
Location Type: Hybrid
Location: Miami • Florida • United States
Visit company websiteExplore more
Job Level
About the role
- Manage the entire customer booking lifecycle, including creation, modification, and cancellation;
- Provide specialized support to our travel partners;
- Ensure high-quality customer service with attention to detail and personalized care;
- Contribute to the continuous improvement of our services and processes.
Requirements
- Degree in Tourism or a related field
- Minimum of 1 year of professional experience in a travel agency or tour operator
- Proficiency with airline reservation systems (GDS), preferably Amadeus and/or Galileo
- Strong customer service orientation, with friendliness and professionalism
- Availability to work night shifts
- Fluency in English; Spanish is a plus.
Benefits
- Competitive salary based on experience and expertise
- 2 additional paid leave days in addition to mandatory local vacation days (including a paid day off for your birthday)
- Travel benefits at net fares.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
airline reservation systemsGDSAmadeusGalileo
Soft Skills
customer service orientationattention to detailfriendlinessprofessionalism
Certifications
Degree in Tourism