My Favourite Spot

Customer Support

• Manage the entire customer booking lifecycle, including creation, modification, and cancellation;
• Provide specialized support to our travel partners;
• Ensure high-quality customer service with attention to detail and personalized care;
• Contribute to the continuous improvement of our services and processes.

Booking & Support Specialist

Controller

• Support the preparation of monthly financial reporting, including variance analysis against the budget and previous periods
• Participate in the preparation of the annual budget and periodic forecasts
• Collect, consolidate, and analyze financial and operational data from different areas of the company
• Support profitability analysis by business unit, product, customer, or project
• Contribute to the development and maintenance of dashboards and management control tools
• Monitor performance indicators (KPIs) and prepare reports to support management
• Collaborate with other departments (Operations, Sales, HR, etc.) in the interpretation of financial data and cost control
• Support the continuous improvement of reporting and financial control processes
• Ensure the quality and consistency of financial information used in analyses

Junior Business Controller

Attorney

• Support the organization in ensuring full compliance with applicable legal and regulatory requirements, contributing to risk mitigation, governance, and the development of policies and procedures that safeguard the company’s operations.
• Develop, implement, and continuously improve compliance frameworks, policies, and procedures aligned with applicable legal, regulatory, and ethical standards across all jurisdictions where the company operates or intends to operate.
• Lead regulatory mapping and legal due diligence for new markets, ensuring the organization meets all requirements to operate legally in each jurisdiction (e.g., licensing, consumer protection, travel regulations, data protection, financial compliance).
• Identify, assess, and mitigate corporate risks across operational, legal, financial, and reputational dimensions, proposing preventive measures and mitigation strategies.
• Monitor legislative and regulatory developments relevant to the travel, tourism, and digital platform sectors, ensuring internal processes and policies remain compliant and proactively adapting the organization to regulatory changes.
• Conduct internal audits, compliance reviews, and risk assessments, reporting key findings, recommendations, and mitigation plans to senior leadership.
• Coordinate due diligence and compliance checks for partners, suppliers, technology providers, and commercial partners to ensure adherence to internal policies, regulatory requirements, and contractual standards.
• Act as the primary liaison with regulatory authorities, external auditors, and supervisory bodies, ensuring timely responses and full compliance with regulatory obligations.
• Prepare, review, and submit mandatory filings, reports, and regulatory documentation required by competent authorities (e.g., Banco de Portugal, Turismo de Portugal, consumer protection authorities, and equivalent bodies in other jurisdictions).
• Provide legal guidance on international expansion initiatives, including licensing models, commercial structures, partnerships, and operational frameworks.
• Draft, review, and negotiate commercial agreements, supplier contracts, partnership agreements, and compliance-related documentation.
• Work closely with Legal, Finance, HR, Technology, and Operations teams to ensure company processes, systems, and operational workflows are aligned with regulatory requirements and best practices.
• Support the Booking and Operations teams in the legal assessment and resolution of complex customer complaints, ensuring responses are compliant with consumer protection laws and contractual obligations.
• Investigate potential breaches of internal policies, regulatory requirements, or ethical standards, leading internal investigations and implementing corrective or preventive measures where necessary.
• Promote a culture of compliance and legal awareness across the organization through training sessions, guidance materials, and continuous support to operational teams.

Legal & Regulatory Affairs Specialist

• Manage the full cycle of customer bookings, including creation, modification, and cancellation
• Provide specialized support to our travel partners
• Ensure high-quality customer service, with attention to detail and personalization
• Contribute to the continuous improvement of our services and processes

Booking & Support Specialist, English Speaker

Operations

• Manage the full cycle of customer bookings, including creation, modification, and cancellation
• Provide specialized support to our travel consultants
• Ensure high-quality customer service, with attention to detail and personalization
• Contribute to the continuous improvement of our services and processes.

Booking & Support Specialist

Junior Business Controller

Legal & Regulatory Affairs Specialist

Booking & Support Specialist, English Speaker

Booking & Operations Specialist, English Speaker