My Favourite Spot

Operations

• Act as the primary leader and point of accountability for iCliGo in the assigned countries
• Drive local market growth in line with company strategy and expansion priorities
• Identify market opportunities, barriers, risks, and growth levers
• Monitor country performance and recommend actions to improve business results, Travel Partner engagement, and customer experience
• Support the successful launch, scaling, and long-term consolidation of iCliGo in the market
• Coordinate with global shared service teams based in Portugal to ensure the countries are properly supported
• Align local priorities with internal teams across Customer Support, Travel Product, Legal, Finance, HR, Marketing, Tech, Operations, and Project Management
• Ensure the country is operationally prepared for launches, campaigns, growth initiatives, and process changes
• Monitor service quality, operational bottlenecks, and local execution risks
• Track local priorities, dependencies, and execution plans with discipline and clarity

Europe Ops Country Manager

• Act as the main leader and point of accountability for iCliGo in the assigned countries
• Drive local markets growth in line with company strategy and expansion priorities
• Identify market opportunities, barriers, risks, and growth levers
• Monitor country performance and recommend actions to improve business results, Travel Partner engagement, and customer experience
• Support the successful launch, scaling, and long-term consolidation of iCliGo in the market
• Coordinate with global shared service teams based in Portugal to ensure the countries are properly supported
• Align local priorities with internal teams across Customer Support, Travel Product, Legal, Finance, HR, Marketing, Tech, Operations, and Project Management
• Act as the main escalation point for local markets needs, dependencies, and execution challenges
• Ensure the country is operationally prepared for launches, campaigns, growth initiatives, and process changes
• Monitor service quality, operational bottlenecks, and local execution risks
• Support implementation of local procedures, working practices, and process improvements in alignment with global standards
• Act as the internal voice of the countries
• Partner with Marketing and Community teams to support local activation, engagement, and growth initiatives
• Track local priorities, dependencies, and execution plans with discipline and clarity
• Support strong visibility of work and priorities through internal tools and reporting
• Drive a local culture of ownership, accountability, problem-solving, and performance

US Ops Country Manager

Learning and Development

• Deliver onboarding training for new members of the Booking team, ensuring a strong understanding of systems, workflows, and operational procedures
• Develop and implement structured training plans aligned with current operational needs
• Provide hands-on support to Booking & Operations teams, assisting with reservation-related tickets and tasks
• Ensure that all operational procedures, training content, and team practices comply with local market regulatory requirements across all countries of operation

Booking Support Training Specialist

• Act as the primary leader and point of responsibility for iCliGo in the assigned country(ies)
• Drive growth in local markets in line with company strategy and expansion priorities
• Identify market opportunities, barriers, risks, and growth levers
• Monitor country performance and recommend actions
• Coordinate with global shared-services teams to ensure adequate support for the country(ies)
• Align and coordinate local priorities with internal teams
• Ensure the country is operationally prepared for launches, campaigns, and growth initiatives
• Act as the internal voice of the country(ies)

Europe Ops Country Manager

US Ops Country Manager

Booking Support Training Specialist

ES Ops Country Manager