mx51

Product Manager

• Serve as the primary product point of contact for a portfolio of bank and acquirer tenants, running regular cadences to surface issues, share updates, and deepen platform utilisation. Manage escalations with urgency and clear communication.
• Engage tenants to uncover and document product requirements, translating real-world pain points into structured briefs. Lead workshops, write user stories and acceptance criteria, and champion tenant needs internally to influence backlog prioritisation.
• Develop deep knowledge of the mx51 platform - configuration options, integration patterns, and acquirer-specific capabilities. Be the go-to resource for tenants and internal teams on how products work and how to get the most from them.
• Own tenant-facing documentation including user guides, feature overviews, and configuration references. Manage release note distribution, contextualising technical changes so tenants always know what's changing and what action is required.
• Contribute to RFI/RFP responses, support tenant sales teams during client pitches, and identify opportunities where expanded product usage can unlock value for tenants and mx51.
• Act as product SME during tenant onboarding, UAT, and go-live activities. Document gaps between deployment expectations and platform capabilities, feeding insights back into the product process.

Product Manager, Tenant Success