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About the role
Key responsibilities & impact- Serve as the primary product point of contact for a portfolio of bank and acquirer tenants, running regular cadences to surface issues, share updates, and deepen platform utilisation. Manage escalations with urgency and clear communication.
- Engage tenants to uncover and document product requirements, translating real-world pain points into structured briefs. Lead workshops, write user stories and acceptance criteria, and champion tenant needs internally to influence backlog prioritisation.
- Develop deep knowledge of the mx51 platform - configuration options, integration patterns, and acquirer-specific capabilities. Be the go-to resource for tenants and internal teams on how products work and how to get the most from them.
- Own tenant-facing documentation including user guides, feature overviews, and configuration references. Manage release note distribution, contextualising technical changes so tenants always know what's changing and what action is required.
- Contribute to RFI/RFP responses, support tenant sales teams during client pitches, and identify opportunities where expanded product usage can unlock value for tenants and mx51.
- Act as product SME during tenant onboarding, UAT, and go-live activities. Document gaps between deployment expectations and platform capabilities, feeding insights back into the product process.
Requirements
What you’ll need- Product Management or Technical Account Management experience in B2B SaaS or payments, with a track record of managing complex client relationships.
- Solid understanding of the payments landscape including acquiring, EFTPOS, payment flows, and the dynamics between banks, acquirers, POS providers, and merchants.
- Proven ability to gather, structure, and communicate requirements from client engagements with the ability to translate messy business problems into clear documentation.
- Strong stakeholder management skills, comfortable leading meetings with senior bank or acquirer stakeholders and equally comfortable working with engineers.
- Exceptional written and verbal communication, you can simplify complexity and adapt your style for technical, commercial, and executive audiences.
- Demonstrated ability to create and maintain high-quality product documentation for external audiences.
- Agile experience with Jira proficiency (epics, user stories, acceptance criteria).
Benefits
Comp & perks- Work from overseas up to 4 weeks per year
- Annual team offsite
- Social events run by our social committee
- Swap a public holiday and take an alternative day off
- Paid leave for volunteering
- Employee Share Option Plan (subject to invitation)
- Paid parental leave for primary and secondary carers
- Novated lease and salary sacrifice options
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
product managementtechnical account managementrequirements gatheringuser storiesacceptance criteriaproduct documentationAgilepayments landscapeintegration patternsconfiguration options
Soft Skills
stakeholder managementcommunicationproblem-solvingworkshop facilitationclient relationship managementadaptabilityleadershipcollaborationdocumentation skillsinfluencing