Command Center Manager
MVM, Inc.
full-time
Posted on:
Location Type: Remote
Location: United States
Visit company websiteExplore more
About the role
- Organizing, planning, managing, scheduling, staffing, and setting goals for the 24/7 Command Center operations.
- Track work orders closely in MVM’s proprietary system.
- Run reports and recommend process/systems improvements.
- Point of contact for Site Managers and will interact with the client, as needed.
- Implement and enforce company’s and clients’ policies and procedures.
- Ensure accurate and consistent data collection to support real-time operational decision-making.
- Perform data quality and analysis of company’s Power BI reports.
- Monitor employee schedules and workflow based on activity volume.
- Responsible for staff recruiting, performance evaluations, training, and development of Command Center staff.
Requirements
- Bachelor’s degree from an accredited university
- At least two years of documented experience in a field related to law, social work, detention, corrections, or similar occupational area.
- 2 years’ experience managing employees in a 911 dispatch, command center, call center, or similar program environment.
- Strong attention to detail.
- Strong oral, written, and interpersonal communication skills and ability to communicate effectively with multiple levels of management and clients.
- Must have investigative, analytical skills and report writing experience.
- Strong computer skills in MS Office, including Microsoft Word and Excel, PowerPoint, and Outlook.
- Bilingual in English and Spanish preferred.
Benefits
- Health insurance
- Paid time off
- Flexible work arrangements
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data analysisreport writingdata qualityprocess improvementstaff recruitingperformance evaluationtraining and developmentschedulinggoal settingreal-time decision-making
Soft Skills
attention to detailoral communicationwritten communicationinterpersonal communicationanalytical skillsorganizational skillsmanagement skillsclient interactionproblem-solvingteam leadership
Certifications
Bachelor's degree