MVM, Inc.

Manager

• The Site Manager has oversight and responsibility for a particular region and/or field offices for an assigned contract
• Responsible for oversight of all aspects of administrative, technical, operational, contractual, and financial components of the program
• Responsible for the company’s quality control plan and implementing established workflows, policies, procedures and protocols, and fiscal accountability for work performed on their office
• Enforce program changes as specified by the Program Manager and Deputy Program Manager and disseminate guidance to personnel
• Ensure ongoing program-wide compliance with contract and company policies, procedures, and guidance, with applicable laws and regulations
• Implements, monitors, and ensures the effectiveness of the company’s quality control plan and training programs
• Escalates concerns and suggests improvement to the Program Manager
• Maintain a consistent level of communication with all employees, other departments, executive management, interacting with high level authorities between agencies
• Ensures uniform processes and procedures are implemented and executed across all program offices
• Conduct weekly meetings with supervisors to ensure adherence with company and project processes, address any field concerns and elevate issues to Deputy Program Manager for resolution
• Assist with schedule management on a weekly basis and ensures staffing is consistent, while maintaining enough flexibility to meet project demands and customer needs
• Responsible for monitoring staff utilization and controlling overtime
• Conduct random in-person spot checks during field site visit events to ensure contract compliance
• Prepare and conduct Site Supervisor evaluations; coaching and corrective action; recommend salary increases for Site Supervisors
• Manage and review all schedules on a weekly basis and ensure staffing is consistent and fair in the company’s scheduling database while maintaining enough flexibility to meet project demands
• Ensure changes made to the schedule are communicated in a timely manner
• Track and monitor weekly and monthly labor hours; approves time sheets and expense reports for staff
• Manage and approve all leave requests on a weekly basis
• Conduct interviews with candidates for various site positions
• Attend and provide an overview of the site operations during each new hire training class
• Identify future staffing needs with input from Site Supervisors and Operations Manager
• Identify inappropriate employee behavior and or performance issues in collaboration with Site Supervisors and People Services and address through corrective and or disciplinary action
• Work with People Services to document progressive discipline actions
• Provide recommendations for updates to SOPs to Project Manager and Deputy Program Manager
• Ensure that the program is in compliance with quality control standards, training and contractual requirements, but also meets other or exceeds other standards, as necessary
• Ensure compliance with the company’s policies and procedures and ensures changes are communicated to the team, as necessary
• Assist Program Manager with the development and refinement of policy interpretation, guidelines, and procedures that will improve or enhance service delivery of the program
• Manage the financial aspects of all projects and ensures the proper utilization of all staff including limiting overtime hours for all staff
• Monitor Power BI to ensure timely, accurate and consistent data collection
• Monitor the effectiveness of IT systems and brings any changes and improvements to the IT Steering Committee for implementation

Site Manager – Field