Muvr

Director of Operations

Muvr

full-time

Posted on:

Location Type: Remote

Location: Philippines

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Job Level

Lead

About the role

  • Own and execute Muvr’s operational strategy to support rapid, sustainable growth.
  • Design scalable operating models for moving, delivery, and hauling services across markets.
  • Translate company goals into clear operational KPIs, dashboards, and action plans.
  • Oversee driver and mover operations, including onboarding, activation, utilization, retention, and performance management.
  • Improve marketplace liquidity, service-level reliability, and fulfillment rates.
  • Partner with Growth and Product to balance supply and demand across geographies and time windows.
  • Own end-to-end service quality, including booking accuracy, on-time performance, issue resolution, and NPS.
  • Build and optimize SOPs for customer support escalation, refunds, claims, and incident management.
  • Use data and customer insights to continuously improve service standards.
  • Build repeatable, documented processes that reduce manual work and operational risk.
  • Partner with Product and Engineering to define operational requirements, tooling, and automation.
  • Evaluate and implement third-party tools and vendors to support operations at scale.
  • Own operational cost structures, contribution margins, and market-level profitability.
  • Partner with Finance on forecasting, budgeting, and cost optimization initiatives.
  • Identify levers to improve efficiency without compromising customer or driver experience.
  • Build, manage, and mentor a high-performing operations team.
  • Establish clear ownership, accountability, and career development paths.
  • Foster a culture of execution, continuous improvement, and customer obsession.
  • Serve as the operational voice in company-wide planning and decision-making.
  • Lead cross-functional projects that require tight coordination across teams.
  • Act as a key operator during high-impact events, incidents, or rapid scaling moments.

Requirements

  • 8–12+ years of experience in operations, marketplace operations, logistics, mobility, or high-growth tech companies.
  • Proven experience scaling operations in a fast-paced, ambiguous environment.
  • Strong analytical skills with experience owning KPIs, dashboards, and unit economics.
  • Demonstrated people leadership experience, including building and managing teams.
  • Exceptional problem-solving, execution, and decision-making skills.
  • Experience in on-demand marketplaces, logistics, mobility, or last-mile delivery (preferred).
  • Background working closely with product and engineering teams (preferred).
  • Experience launching or scaling operations across multiple markets (preferred).
  • MBA or equivalent advanced degree (nice to have, not required).
Benefits
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Applicant Tracking System Keywords

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Hard Skills & Tools
operational strategyoperational KPIsdata analysisprocess optimizationcost optimizationmarketplace liquidityservice-level reliabilityfulfillment ratesonboardingperformance management
Soft Skills
people leadershipproblem-solvingexecutiondecision-makingmentoringaccountabilitycontinuous improvementcustomer obsessioncross-functional collaborationcommunication
Certifications
MBA