Mutualink

Director

• Own the end-to-end post-sale deployment lifecycle for Mutualink’s Field Communication products
• Lead deployment delivery from contract handoff through customer acceptance for SLED, federal, and enterprise customers
• Build and refine repeatable deployment playbooks for single-site, multi-site fleet, and tactical / Go-Kit deployments
• Own deployment SLAs, including on-time and on-spec completion, customer sign-off, time-to-first-value, and time-to-full-adoption
• Serve as the accountable owner for deployment escalations across Engineering, Sales, and Customer Success
• Act as the senior Mutualink point of contact for customers, including agency leadership, IT, and operational stakeholders
• Run kickoff, status, milestone, and acceptance meetings with public-safety and federal customers
• Manage field training and customer enablement through go-live
• Drive deployment-quality customer health supporting renewal, multi-year conversion, and ACV expansion
• Partner with the VP of Growth and Channel Manager on pre-close deployment scoping
• Coordinate deployment-driven product and process feedback with Engineering and Operations
• Partner with Customer Success on deployment-to-adoption handoff and post-go-live customer health
• Provide deployment health reporting to Executive Leadership, flag at-risk deployments, and lead corrective action
• Travel to customer sites 60–75%, including occasional same-week travel for deployment escalations

Director of Deployment, Field Communication