Director of Deployment, Field Communication

Mutualink

Director overseeing Mutualink’s mission-critical field communication deployments for public-safety, federal, and infrastructure customers. Leading customer delivery, deployment escalations, training, and adoption across complex multi-site programs.

Posted 8/18/2026full-timeRemote • 🇺🇸 United StatesLead💰 $110,000 - $185,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing end-to-end deployment lifecycles for communication technologies, ensuring customer satisfaction and operational success. Proficient in leading deployment teams, managing customer relationships, and delivering complex public-safety technology solutions.

Highest-signal resume keywords

Deployment LeadershipPublic-Safety Technology ExpertiseCustomer-Facing DeliveryProgram Management CertificationSLED and Federal Delivery Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Deployment ManagementProject ManagementTechnical TranslationCommunications Technology DeploymentInteroperability KnowledgeNetworking TechnologyCustomer EnablementDeployment Health ReportingEscalation ManagementField Training

Soft Skills

Excellent Communication SkillsStakeholder EngagementTeam LeadershipProblem SolvingCustomer Relationship Management

Tools & Technologies

MutualinkMotorola SolutionsL3HarrisTaitJPSLMRLTE/5GIP-Based Communications

Certifications & Qualifications

PMPPgMP

Industry Keywords

SLEDFederal DeliveryDoDFedRAMPFISMACJISTactical CommunicationsGo-Kit Deployments

Tech Stack

Tools & technologies

GoPMP

About the role

Key responsibilities & impact

Own the end-to-end post-sale deployment lifecycle for Mutualink’s Field Communication products
Lead deployment delivery from contract handoff through customer acceptance for SLED, federal, and enterprise customers
Build and refine repeatable deployment playbooks for single-site, multi-site fleet, and tactical / Go-Kit deployments
Own deployment SLAs, including on-time and on-spec completion, customer sign-off, time-to-first-value, and time-to-full-adoption
Serve as the accountable owner for deployment escalations across Engineering, Sales, and Customer Success
Act as the senior Mutualink point of contact for customers, including agency leadership, IT, and operational stakeholders
Run kickoff, status, milestone, and acceptance meetings with public-safety and federal customers
Manage field training and customer enablement through go-live
Drive deployment-quality customer health supporting renewal, multi-year conversion, and ACV expansion
Partner with the VP of Growth and Channel Manager on pre-close deployment scoping
Coordinate deployment-driven product and process feedback with Engineering and Operations
Partner with Customer Success on deployment-to-adoption handoff and post-go-live customer health
Provide deployment health reporting to Executive Leadership, flag at-risk deployments, and lead corrective action
Travel to customer sites 60–75%, including occasional same-week travel for deployment escalations

Requirements

What you’ll need

8+ years of customer-facing delivery, professional services, or deployment leadership experience
3+ years leading deployment teams or programs
Track record delivering complex communications, networking, or public-safety technology deployments at scale
Strong working knowledge of LMR, LTE/5G, IP-based communications, interoperability, or related public-safety / first-responder communications technology
Experience operating in SLED, federal civilian, or DoD delivery environments with their contracting and security requirements
Ability to translate technical complexity into operational outcomes for first-responder customers
Comfort with 60–75% travel to customer sites, including occasional same-week escalation travel
Excellent written and verbal communication skills
Preferred: experience with Mutualink, Motorola Solutions, L3Harris, Tait, JPS, or similar platforms
Preferred: federal Go-Kit / tactical communications deployments and FedRAMP / FISMA / CJIS-aligned delivery practices
PMP, PgMP, or other formal delivery / program management certification preferred
Preferred: experience establishing a deployment function inside a growth-stage company

Benefits

Comp & perks

60–75% travel support for customer deployments, agency engagements, federal opportunities, on-site escalation response, partner engagements, and customer events
Exempt position
Equal opportunity employment