Customer Service Representative – Aftermarket Auto Parts
Mustang Parts
full-time
Posted on:
Location Type: Remote
Location: Florida • United States
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Salary
💰 $15 per hour
Job Level
About the role
- Takes incoming calls from customers concerning post purchase related issues or concerns, including returning product, tracking orders, cancellations, etc.
- Displays professional, courteous demeanor when handling customer calls.
- Provides prompt, efficient service for all customer inquiries.
- Efficiently enters and processes customer requests.
- Answers questions and educates customers around policies & procedures.
- Continues education and improves knowledge through company sponsored programs and training.
- Notifies Customer Service Leadership of trends or problems encountered.
- Meets performance expectations of the position regarding customer service quality, productivity, and availability.
- Upholds first touch resolution (FTR) standards.
- Participates in special projects and performs other duties as assigned by management.
Requirements
- High school diploma or an equivalent combination of education and experience.
- A minimum of 1 year of previous Customer Service experience.
- Must have or have the ability to acquire automotive knowledge in all supported vehicles.
- Ability to maintain professionalism and use tact when dealing with difficult customers
- Proficiency in computer keyboarding and internet skills (i.e., Microsoft Word, Excel).
- Excellent organizational skills with the ability to handle multiple tasks simultaneously.
- Oral and written communication, interpersonal skills.
- Ability to prioritize workload and meet deadlines.
- Upon hire, successful completion of the Turn5 customer service new hire training program.
- Bi-lingual a plus.
- Must reside in PA, OH, MD, VA, SC, GA, FL, MS, KS, TX, AR, WI, MN, IN, NV, or UT.
Benefits
- Health Insurance: Medical, dental, and vision coverage
- Financial: 401(k)/Roth plans with generous company match!
- Work Life Balance: Remote work, PTO (Paid Time Off), paid holidays, Paid Parental Leave, travel assistance & confidential life services (i.e., counseling, consultation & wellness services), YMCA membership reimbursement
- Automotive Enthusiast Program: Employee Discounts - All Turn5 employees are eligible for up to 50% off products on our 3 websites: AmericanMuscle, AmericanTrucks, and ExtremeTerrain. Employees are also eligible for up to 20% off Special Orders from WheelPros and Turn14.
- Vehicle Mod Program - Own a vehicle we sell parts for? All Turn5 employees are eligible for an annual $250 reimbursement for designated products on our 3 websites to help you continuously mod one of your vehicles.
- Race Reimbursements - Love going to car shows and races? All Turn5 employees are eligible for annual reimbursements for car show registration/admission fees.
- Additional Benefits : Health Flexible Spending Accounts (FSA) & Dependent Care Accounts (DCA), Short-Term Disability (100% covered!) & Voluntary Long-Term Disability, Basic Life/AD&D Insurance (100% covered - up to 1x annual salary!) & Voluntary Additional Life Insurance, Pet Insurance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer serviceautomotive knowledgecomputer keyboardingMicrosoft WordMicrosoft Excel
Soft Skills
professionalismtactorganizational skillsoral communicationwritten communicationinterpersonal skillsability to prioritizeability to handle multiple tasks
Certifications
high school diplomaTurn5 customer service new hire training program