Mustang Parts

Account Executive

• Handles customer communication via calls, text messages, emails, and online chats regarding automotive accessory orders, product inquiries, and returns.
• Makes outbound calls & text messages to existing customers to follow up on sales leads (tickets & quotes) and close sales.
• Takes inbound calls, text messages, tickets & chats from any/all queues.
• Uses excitement and product knowledge to sell automotive accessories.
• Uses sales in one category to suggest corresponding modifications to enhance vehicles.
• Builds rapport with customers to foster repeat business.
• Displays a professional, courteous demeanor towards customers.
• Efficiently enters and processes orders, returns, and customer inquiries.
• Answers questions/educates customers, providing purchasing suggestions as necessary.
• Utilizes all available programs to achieve bi-weekly sales goals & performance metrics.
• Notifies Sales leadership team of trends or problems encountered.
• Continues education through company sponsored program, LMS.

Phone Sales Representative – Aftermarket Auto Parts

Customer Support

• Takes incoming calls from customers concerning post purchase related issues or concerns, including returning product, tracking orders, cancellations, etc.
• Displays professional, courteous demeanor when handling customer calls.
• Provides prompt, efficient service for all customer inquiries.
• Efficiently enters and processes customer requests.
• Answers questions and educates customers around policies & procedures.
• Continues education and improves knowledge through company sponsored programs and training.
• Notifies Customer Service Leadership of trends or problems encountered.
• Meets performance expectations of the position regarding customer service quality, productivity, and availability.
• Upholds first touch resolution (FTR) standards.
• Participates in special projects and performs other duties as assigned by management.

Mustang Parts

Phone Sales Representative – Aftermarket Auto Parts

Customer Service Representative – Aftermarket Auto Parts

Customer Service Representative – Aftermarket Auto Parts