Mustang Parts

Account Executive

• Handles customer communication via calls, text messages, emails, and online chats regarding automotive accessory orders, product inquiries, and returns.
• Makes outbound calls & text messages to existing customers to follow up on sales leads (tickets & quotes) and close sales.
• Takes inbound calls, text messages, tickets & chats from any/all queues.
• Uses excitement and product knowledge to sell automotive accessories.
• Uses sales in one category to suggest corresponding modifications to enhance vehicles.
• Builds rapport with customers to foster repeat business.
• Displays a professional, courteous demeanor towards customers.
• Efficiently enters and processes orders, returns, and customer inquiries.
• Answers questions/educates customers, providing purchasing suggestions as necessary.
• Utilizes all available programs to achieve bi-weekly sales goals & performance metrics.
• Notifies Sales leadership team of trends or problems encountered.
• Continues education through company sponsored program, LMS.

Phone Sales Representative – Aftermarket Auto Parts