Murphy-Hoffman Company (MHC Kenworth)

Implementation Specialist

• Provide end-to-end project management throughout the onboarding and implementation of MHC’s product suite of solutions to enterprise level customers
• Work with customers to perform business process analysis, define integrations, perform testing and troubleshooting, and guide the customers to successful completion of projects
• Communicate/escalate customer status and issues to team leaders and other appropriate members of the team
• Serve as the internal voice of the customer to inform the Product Team of customer and industry feedback into the solutions
• Collaborate with other internal departments to continue to improve the customer's experience with MHC
• Be part of a team of specialists that help expand the usage of the solutions by working with the customer teams to help to bring ROI to the customer

Customer Support

• Own customer inquiries from multiple channels, including inbound emails and calls, and deliver outstanding support.
• Troubleshoot a wide range of issues using your knowledge of network configurations and Windows systems.
• Use analytical skills to define requirements for solution enhancements and communicate them to the Product team.
• Develop deep expertise in MHC products (Document Express, Document Self-Service, and Image Express) to help customers optimize their use.
• Maintain accurate, high-quality, and timely documentation in Salesforce CRM, capturing all steps, questions, and activities during customer interactions.
• Coordinate with the Product team to manage timelines, customer communication, and delivery of software fixes or enhancements.
• Prioritize and escalate customer issues appropriately to ensure timely resolution.

Customer Support Specialist

Human Resources

• Serve as a trusted advisor to managers and leaders on organizational design, workforce planning, employee relations, and leadership development.
• Align people strategies with business objectives, ensuring HR adds measurable value to business outcomes.
• Partner with leaders to foster a growth-oriented culture that supports collaboration across remote, hybrid, and on-site teams operating in multiple time zones.
• Support organizational change initiatives that drive adaptability and resilience.
• Act as a culture ambassador, embedding company values into policies, programs, and leadership practices.
• Partner with hiring managers to define role requirements, write job descriptions, and design efficient hiring processes.
• Manage full cycle recruiting for key roles (sourcing, interviewing, offers).
• Collaborate with external recruiters and platforms to scale hiring globally.
• Own end-to-end payroll process (US), ensuring accurate and timely execution in partnership with HRIS (BambooHR).

Senior HR Business Partner

Account Executive

• Develop and execute sales strategies to identify, pursue, and close high-value new-customer deals.
• Build strong, lasting relationships with key stakeholders, including C-level executives.
• Lead direct sales efforts and channel-driven initiatives to expand reach and accelerate revenue.
• Conduct discovery conversations to uncover customer pain points and translate them into tailored solution strategies.
• Prepare business cases, solution briefs, presentations, demos, proposals, license agreements, and statements of work.
• Collaborate with Channel Sales Executives, Marketing, Product, and Customer teams for pipeline and onboarding alignment.
• Own the full sales cycle from lead generation through contract negotiation and closing.
• Apply a structured sales process, deliver tailored demonstrations, and present ROI-focused value propositions.
• Maintain ongoing relationships with customer advocates and manage post-sale activities with Customer and Accounting teams.
• Contribute field insights to go-to-market strategy and support marketing campaigns and events.
• Become knowledgeable on the NorthStar CCM platform to deliver user experience demonstrations.

Implementation Specialist

Customer Support Specialist

Senior HR Business Partner

Senior Sales Executive, Customer Communications Management