Murphy-Hoffman Company (MHC Kenworth)

Recruitment

• Partner with hiring managers to define role requirements, write job descriptions, and design efficient hiring processes.
• Manage full cycle recruiting for key roles (sourcing, interviewing, offers).
• Collaborate with external recruiters and platforms to scale hiring globally.
• Ensure a strong candidate experience aligned with our brand and values.
• Lead the design and facilitation of company-wide talent reviews, including succession planning, high-potential identification, and bench strength assessment.
• Partner with managers and leaders on calibration, performance differentiation, and development planning.
• Drive career pathing and role architecture across functions in partnership with the HR team.
• Support performance management cycles with frameworks, manager enablement, and data-driven insights.
• Surface flight-risk, retention, and capability gap insights to leadership with recommended actions.
• Serve as a thought partner to leaders on team design, role definition, and workforce planning in collaboration with the HR function.
• Translate strategic plan priorities into actionable talent and development initiatives.
• Support change management for org shifts, restructures, and growth initiatives — particularly the people-readiness and capability-building dimensions.
• Partner with the People team on programs that connect hiring, development, and culture (e.g., onboarding experience, mentorship, recognition tie-ins to development).

Talent Acquisition & Development Specialist

Account Manager

• Own a portfolio of existing CCM customers and achieve retention and expansion targets.
• Develop account plans for strategic and growth customers.
• Identify upsell opportunities.
• Generate and manage expansion pipeline within assigned accounts.
• Establish trusted advisor relationships with executive, business, and technical stakeholders.
• Drive adoption of MHC CCM capabilities and best practices.
• Coordinate internal resources to ensure customer success.
• Understand customer business objectives, compliance requirements, and communication challenges.
• Create multi-year account growth strategies.
• Collaborate with Professional Services, Product Management, Customer Support, and Marketing.

Strategic Account Manager, CCM

• Achieve annual targets for recruiting new channel partners, including authorized resellers, referral partners, and system integrators.
• Activate, guide, and motivate partners to meet their objectives—including revenue, bookings, and number of contracts.
• Draw up an annual Business Plan with each partner and monitor progress through structured quarterly business reviews.
• Develop and monitor the indirect sales strategy within assigned territories.
• Ensure partner teams are enrolled in and completing required commercial and technical training programs.
• Develop commercial skills within partner organizations through ongoing training, coaching, and enablement.
• Build and strengthen relationships with senior management and C-Level executives at partner organizations.
• Monitor partner satisfaction and coordinate actions with internal MHC teams to resolve issues proactively.
• Support partners on commercial deals, particularly on large and complex enterprise accounts.
• Manage and motivate partner sales teams, fostering a high-performance culture across the partner ecosystem.
• Collaborate with MHC Marketing on co-marketing and communication initiatives targeting partners.
• Oversee the correct use of MHC business processes and tools by partners.
• Build tracking for partner engagement status, pipeline, issues, escalations, and account reviews.
• Act as the internal voice of the partner ecosystem, surfacing feedback to influence program development and product direction.
• Identify new partnership opportunities and stay current on industry trends and competitive dynamics.
• Prepare and deliver required management reports on partner performance and program health.

Talent Acquisition & Development Specialist

Strategic Account Manager, CCM

Director of Partnerships