Strategic Account Manager, CCM

Murphy-Hoffman Company (MHC Kenworth)

Strategic Account Manager managing a portfolio of existing CCM customers. Focusing on retention, adoption, expansion, and strategic account development.

Posted 6/5/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $125,000 - $175,000 per yearWebsite

About the role

Key responsibilities & impact

Own a portfolio of existing CCM customers and achieve retention and expansion targets.
Develop account plans for strategic and growth customers.
Identify upsell opportunities.
Generate and manage expansion pipeline within assigned accounts.
Establish trusted advisor relationships with executive, business, and technical stakeholders.
Drive adoption of MHC CCM capabilities and best practices.
Coordinate internal resources to ensure customer success.
Understand customer business objectives, compliance requirements, and communication challenges.
Create multi-year account growth strategies.
Collaborate with Professional Services, Product Management, Customer Support, and Marketing.

Requirements

What you’ll need

5+ years of SaaS account management, customer success, or enterprise sales experience.
Bachelor’s degree in business, marketing, or a related field.
Experience managing enterprise and mid-market accounts.
Demonstrated success achieving retention and expansion quotas.
Experience conducting executive-level business reviews.
Strong understanding of software subscription business models.
Excellent presentation, negotiation, and communication skills.
Experience using Salesforce or similar CRM platforms.
Preferred Skills: Experience with Customer Communications Management (CCM), Customer Experience Management (CXM), Document Automation, or Enterprise Content Management solutions.
Experience selling into healthcare, insurance, financial services, government, or highly regulated industries.

Benefits

Comp & perks

Workplace Flexibility: In Office, Hybrid or Remote options.
401(k) Plan: Deferred and Roth options available to help you save for retirement, with a generous employer match of 50% up to maximum of 4.5% of gross pay.
Medical Plans: Comprehensive co-pay or HSA coverage options to keep you and your family healthy.
Dental and Vision Plans: Access to a large network of providers for dental and vision health.
Daycare and Medical FSA/HSA: Save on eligible daycare and healthcare expenses with our flexible spending and health savings account plans.
Group Term Life Insurance: Coverage of $50,000 to provide peace of mind.
Generous Paid Time Off (PTO) Policies: Ample time to relax and recharge.
Employee Assistance Program (EAP): Support for personal and professional challenges.
Voluntary Benefits Available: Additional Life Insurance Critical Illness Insurance Accident, Cancer & Hospital Indemnity Insurance Legal/ID Shield Pet Insurance.
Parental Leave: If your state offers a paid family or medical leave program, you will have access to those benefits. For employees in states without a state program, we offer: Four weeks of paid paternity leave, available after one year of employment, with partial eligibility beginning at six months. Twelve weeks of paid leave for the birth parent, eligibility rules apply.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SaaS account managementcustomer successenterprise salesretention quotasexpansion quotasexecutive-level business reviewssoftware subscription business modelsCustomer Communications Management (CCM)Customer Experience Management (CXM)Document Automation

Soft Skills

presentation skillsnegotiation skillscommunication skillsrelationship buildingstrategic planningcollaborationcustomer success orientationtrust buildingproblem-solvingadaptability