Murj | Empowering Modern Cardiac Device Care

Clinical Specialist

• Provide remote clinical cardiac device services for assigned Murj customers in accordance with defined transmission protocols and clinical workflows
• Independently review, interpret, and analyze cardiac device transmissions, including ILRs, pacemakers, ICDs, and CRT devices
• Assess the clinical significance of device findings and determine appropriate actions, including: Immediate clinician escalation, Routine reporting, and No action required
• Exercise independent clinical judgment when evaluating arrhythmias and device diagnostics, including: Atrial fibrillation burden, Ventricular tachycardia / ventricular fibrillation, Pauses and heart block, and Lead integrity and device performance alerts
• Triage alerts efficiently and manage workflow priorities
• Prepare clear, accurate impression reports and recommend plans for clinic review
• Perform clinic outreach when clinically indicated
• Support care interval management and lost-to-follow-up workflows
• Maintain a high level of attention to detail and clinical accuracy while documenting findings and collaborating with Murj customers
• Work independently and proactively identify and address work that may not be explicitly assigned but is necessary to support patient care and operational success, including: Quality Assurance, New hire mentorship, Education, and mPower program support and mentorship of clinic enrollees

Project Manager

• Provides day-to-day leadership for the planning, implementation, and closing of projects
• Addresses and resolves issues/blockers and escalates when required
• Assesses change management needs, develops and implements strategies
• Implements communication plans
• Leads the individual implementation team project discussions and keeps the projects on track
• Meet with clients to clarify specific requirements for each project
• Manage the relationship with the client and relevant stakeholders
• Manage changes to the project scope and project schedule using appropriate verification techniques with applicable software.
• Perform risk management to minimize potential risks.
• Create and maintain comprehensive project documentation.
• Track project performance, specifically to analyze the successful completion of short and long-term goals.
• Develop comprehensive project plans to be shared with clients as well as other staff members.
• Perform other related duties as assigned.

General

• Educate patients on remote monitoring and guide patients in pairing/transmitting data via home monitors or mobile apps
• Provide instructions for device setup, care, and troubleshooting
• Collaborate with Murj’s Remote Clinical Services Managers, Remote Clinical Specialists, and Account Managers, and clinic’s Device Technicians, Cardiologists, Nurses, and scheduling teams
• Communicate device-related instructions between patient and clinical staff
• Accurately document patient interactions in the Murj Platform and the clinic EMR (e.g., Epic, Cerner, NextGen)
• Maintain HIPAA compliance in all communications
• Track patient compliance with daily/weekly transmissions
• Follow up with non-transmitting patients promptly and professionally
• Provide disconnected list and act on lost or follow-up patients utilizing Murj Data Analytics tools
• Understand cardiac device types and associated software (e.g., Medtronic CareLink, Merlin.net, Latitude, BIOTRONIK)
• Be an integral part of Alert Care Protocol implementation at Onboarding as well as Core and ILR Alert Configuration Protocols when applicable on a per clinic basis
• Provide flexible support for future product updates

Patient Experience Specialist

Product Marketing

• Take ownership of marketing strategies and campaigns for our established and upcoming new product lines
• Lead the charge on addressable market, capturing the Voice of the Customer (VOC) and tracking competitive intelligence
• Be the initial owner for content creation and asset development
• Work closely with Sales Enablement and Ops to provide commercialization and positioning support for high-priority sales conversations
• Partner closely with internal departments and subject matter experts (SMEs) across the organization to consolidate insights
• Translate your strategic positioning frameworks into external-facing materials

Clinical Specialist

Project Manager

Patient Experience Specialist

Product Marketing Manager