Patient Experience Specialist

Murj | Empowering Modern Cardiac Device Care

Patient Experience Specialist supporting patients in remote cardiac monitoring programs. Enhancing patient outcomes through education, technical troubleshooting, and care coordination.

Posted 6/29/2026full-timeRemote • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Educate patients on remote monitoring and guide patients in pairing/transmitting data via home monitors or mobile apps
Provide instructions for device setup, care, and troubleshooting
Collaborate with Murj’s Remote Clinical Services Managers, Remote Clinical Specialists, and Account Managers, and clinic’s Device Technicians, Cardiologists, Nurses, and scheduling teams
Communicate device-related instructions between patient and clinical staff
Accurately document patient interactions in the Murj Platform and the clinic EMR (e.g., Epic, Cerner, NextGen)
Maintain HIPAA compliance in all communications
Track patient compliance with daily/weekly transmissions
Follow up with non-transmitting patients promptly and professionally
Provide disconnected list and act on lost or follow-up patients utilizing Murj Data Analytics tools
Understand cardiac device types and associated software (e.g., Medtronic CareLink, Merlin.net, Latitude, BIOTRONIK)
Be an integral part of Alert Care Protocol implementation at Onboarding as well as Core and ILR Alert Configuration Protocols when applicable on a per clinic basis
Provide flexible support for future product updates

Requirements

What you’ll need

1-3 years of experience working with remote cardiac monitoring systems (e.g., Medtronic CareLink, Merlin.net, Latitude, BIOTRONIK)
Proficiency with Electronic Health Records (EHRs), such as Epic or Cerner
Experience in cardiology, electrophysiology, or cardiac devices, with a basic understanding of cardiology concepts

Benefits

Comp & perks

Full medical, dental, and vision insurance
Open vacation policy
More than 10 annual company holidays
Competitive compensation and equity participation
401(k) after 3 months of service

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Patient EducationDevice Setup and TroubleshootingPatient Compliance TrackingDocumentation in EMRCardiac Device Knowledge

Soft Skills

Professional CommunicationCollaborationProblem-Solving