Murano Joias

Customer Support

• Meet service targets and implement proposed improvements and service metrics.
• Provide customer support through online platforms such as Instagram, WhatsApp and email, ensuring fast and effective responses.
• Assist customers with questions, issues and inquiries, delivering a positive and solution-oriented experience.
• Manage and monitor interactions on social media, responding to comments and direct messages in a professional and friendly manner.
• Collaborate with the marketing team to develop and implement strategies that improve the customer experience.
• Stay up to date on the company's products and policies to provide accurate information to customers.

Customer Service Consultant