Customer Service Consultant

Murano Joias

Consultora de atendimento ao cliente para a Murano, responsável por atendimentos online via redes sociais e e-mail. Focada em oferecer uma experiência positiva ao cliente através da comunicação e interação eficaz.

Posted 8/2/2026full-timeRemote • 🇧🇷 BrazilMid-LevelSenior💰 R$1,500 - R$2,000 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service within e-commerce, utilizing social media platforms for effective communication and support. Capable of implementing strategies to enhance customer experience while staying informed on product trends.

Highest-signal resume keywords

Customer Service ExperienceSocial Media ManagementVerbal Communication SkillsProblem-Solving SkillsE-Commerce Knowledge

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Written Communication SkillsTeam CollaborationProactive Approach

Tools & Technologies

InstagramWhatsAppEmail

Industry Keywords

E-CommerceCustomer SupportFashion TrendsWomen's Accessories

About the role

Key responsibilities & impact

Meet service targets and implement proposed improvements and service metrics.
Provide customer support through online platforms such as Instagram, WhatsApp and email, ensuring fast and effective responses.
Assist customers with questions, issues and inquiries, delivering a positive and solution-oriented experience.
Manage and monitor interactions on social media, responding to comments and direct messages in a professional and friendly manner.
Collaborate with the marketing team to develop and implement strategies that improve the customer experience.
Stay up to date on the company's products and policies to provide accurate information to customers.

Requirements

What you’ll need

Previous experience in customer service, preferably in e-commerce or related sectors.
Familiarity with social media and online support platforms.
Exceptional verbal and written communication skills.
Ability to work independently and as part of a team.
Proactive approach and strong problem-solving skills.
Interest in fashion and women's accessories trends.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Murano Joias Website LinkedIn All Job Openings 11 - 50 employees Founded 2022 👗 Fashion 🛒 Retail 🛍️ eCommerce Fashion
Retail
eCommerce Murano Joias is a Brazilian direct-to-consumer jewelry brand and online retailer specializing in semi-jewelry and fashion accessories. The company offers rings, earrings, necklaces, bracelets, anklets and curated kits made from stainless steel (316L) with gold plating (18K) and mixed finishes, marketed as waterproof, hypoallergenic and backed by a lifetime color guarantee. Murano sells primarily via a Shopify-based e-commerce store with promotions, installment payments, cashback, free shipping across Brazil and customer support via WhatsApp; headquarters listed in Londrina, PR. Customer Service Consultant Job not on LinkedIn 🔥 23 minutes ago 🇧🇷 Brazil – Remote 💵 R$1.5k - R$2k / month ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support 🗣️🇧🇷🇵🇹 Portuguese Required Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Meet service targets and implement proposed improvements and service metrics.
Provide customer support through online platforms such as Instagram, WhatsApp and email, ensuring fast and effective responses.
Assist customers with questions, issues and inquiries, delivering a positive and solution-oriented experience.
Manage and monitor interactions on social media, responding to comments and direct messages in a professional and friendly manner.
Collaborate with the marketing team to develop and implement strategies that improve the customer experience.
Stay up to date on the company's products and policies to provide accurate information to customers. 🎯 Requirements
Previous experience in customer service, preferably in e-commerce or related sectors.
Familiarity with social media and online support platforms.
Exceptional verbal and written communication skills.
Ability to work independently and as part of a team.
Proactive approach and strong problem-solving skills.
Interest in fashion and women's accessories trends. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Analista de Customer Experience – Júnior e Pleno 🕒 Yesterday NFE.io 11 - 50 ☁️ SaaS 🔌 API 🤝 B2B Website LinkedIn All Job Openings Analista de Customer Experience na NFe.io gerenciando o onboarding e relacionamento com clientes. Buscando profissionais com perfil consultivo e capacidade de resolver problemas no universo fiscal brasileiro. 🇧🇷 Brazil – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support 🗣️🇧🇷🇵🇹 Portuguese Required Customer Support Assistant – Digital Operations 🕒 Yesterday Relou RH 1 - 10 👥 HR Tech 💼 Consulting 🤝 B2B Website LinkedIn All Job Openings Customer Support Assistant handling operational support for clients in a dynamic content-focused company. Involves tasks like organizing demands, utilizing tools, and optimizing processes. 🇧🇷 Brazil – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support 🗣️🇧🇷🇵🇹 Portuguese Required Customer Success Analyst 🕒 Yesterday Thomson Reuters 10,000+ employees 💼 Consulting ⚖️ Legal 🛡️ Insurance Website LinkedIn All Job Openings Customer Success Analyst at Thomson Reuters, building client relationships and providing effective product solutions. Conducting training and improving customer experience metrics in São Paulo. 🇧🇷 Brazil – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support 🗣️🇧🇷🇵🇹 Portuguese Required Customer Success Analyst 🕒 Yesterday Thomson Reuters 10,000+ employees 💼 Consulting ⚖️ Legal 🛡️ Insurance Website LinkedIn All Job Openings Customer Success Analyst at Thomson Reuters, focusing on client relationship management and product training. Proactively improving client experience and achieving success metrics. 🇧🇷 Brazil – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support 🗣️🇧🇷🇵🇹 Portuguese Required Customer Service Analyst – Account Health 🕒 Yesterday Empregga 1 - 10 🤝 B2B 🎯 Recruiter Website LinkedIn All Job Openings Customer Service Analyst for an international e-commerce company focused on client experience and account protection. Ensuring strategic handling of customer communications regarding Amazon accounts. 🇧🇷 Brazil – Remote 💵 R$2.8k / month ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support 🗣️🇧🇷🇵🇹 Portuguese Required View More Customer Support Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Is Remote Rocketship legit? Privacy policy Terms of service Job board SEO course Remote Job Search MasterClass AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs