Senior Account Manager, Strategic
MURAL
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $248,000 - $310,000 per year
Job Level
About the role
- Serve as the strategic partner and main point of contact for a select portfolio of high-value, enterprise customers.
- Understand each customer’s business goals and proactively identify new ways Mural can drive measurable impact and ROI.
- Lead strategic planning and success reviews to help customers fully leverage Mural in achieving their transformation and collaboration objectives.
- Manage complex customer relationships with multiple stakeholders, ensuring adoption and engagement at every level of the organization.
- Own renewals and expansion opportunities, driving customer retention and revenue growth across your accounts.
- Build trusted, consultative relationships with business leaders and champions, becoming a go-to advisor on how Mural supports their strategic priorities.
- Collaborate cross-functionally with Customer Success, Product, Marketing, and Sales to deliver a cohesive, world-class customer experience.
- Help shape the future of our Account Management organization by refining processes, sharing best practices, and contributing to scalable growth.
- Act as the voice of the customer internally, sharing insights that inform product innovation and go-to-market strategies.
Requirements
- 10+ years of experience leading enterprise or strategic accounts within a SaaS organization, delivering measurable business impact.
- 5+ years managing multi-million-dollar portfolios with individual accounts exceeding $500K in ARR.
- A proven record of driving complex renewals, expansions, and executive alignment at the C-suite level.
- Deep experience working with large, global, matrixed organizations, navigating procurement, governance, and change management.
- Strategic and analytical mindset with the ability to build multi-year account plans that tie customer outcomes to growth targets.
- Exceptional executive presence and communication skills, able to influence and guide senior stakeholders toward shared success.
- Ability to thrive in fast-paced environments, shaping best practices, mentoring peers, and contributing to the evolution of the GTM organization.
- Possess a strong passion for innovation and learning, always exploring how emerging technologies can accelerate customer transformation.
Benefits
- Equal Opportunity
- Reasonable accommodation for individuals with disabilities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
SaaSaccount managementrenewalsexpansionsstrategic planningbusiness impactchange managementaccount planscustomer outcomesrevenue growth
Soft Skills
communication skillsexecutive presenceinfluencingmentoringstrategic mindsetanalytical skillsrelationship buildingcollaborationconsultative skillsadaptability