About the role
- Manage and evolve conversational products, ensuring alignment with the company's strategy;
- Support the discovery process for new features in partnership with the Customer Success (CS) team and internal stakeholders;
- Translate business requirements and opportunities into clear user stories and requirements for the technical team;
- Propose improvements, new flows, and features based on results, benchmarks, and identified needs;
- Prioritize deliverables, balancing impact, effort, and technical feasibility;
- Monitor product performance and suggest data- and feedback-driven adjustments;
- Collaborate with Customer Success and Sales teams to ensure consistent, user-centered deliveries.
Requirements
- Proficiency in Microsoft Office;
- Knowledge of performance metrics analysis;
- Strong communication skills with both technical and non-technical teams;
- Critical thinking and analytical mindset for data-driven decision making;
- Experience building and maintaining client relationships.
- **Nice to have:**
- Experience with conversational products;
- Knowledge of messaging platforms, customer journey flows, and NLP;
- Familiarity with technical concepts such as APIs, integrations, and product architecture.
- Competitive salary package aligned with the market 💰;
- Flexible benefits (you decide how to use them according to your needs: culture, ride-share apps, subscriptions, gym, meals, etc.) 🎉🚗💼🏋️🍔
- Unimed Unipart health plan 🏥
- Career development path 🚀
- Hybrid work model 🏡
- Day Off 🌞
- Short Friday 😎
- Collaborative and dynamic work environment 🤝💼
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
performance metrics analysisAPIsintegrationsproduct architectureconversational productsmessaging platformscustomer journey flows
Soft skills
strong communication skillscritical thinkinganalytical mindsetdata-driven decision makingclient relationship management