Mundiale

Analyst

• Perform interventions on network equipment (switches, routers, firewalls).
• Configure and maintain local area networks (LAN) and wide area networks (WAN).
• Monitor network performance and troubleshoot issues.
• Manage and configure cloud services (EC2, S3, RDS, etc.).
• Implement and maintain scalable, secure cloud architectures.
• Automate infrastructure tasks using tools such as Terraform or CloudFormation.
• Monitor the performance and availability of cloud services.
• Track and optimize cloud infrastructure costs (AWS and GCP).
• Perform basic interventions in MySQL and MongoDB environments (backup, restore, permissions, etc.).
• Monitor and analyze cloud infrastructure costs (AWS and GCP).
• Identify cost-optimization opportunities.
• Generate cost reports for management.

IT Analyst – Infrastructure

• Plan, implement and optimize paid media campaigns (primarily Meta Ads)
• Manage media budgets with a focus on ROI and optimizing CAC
• Build and review acquisition, re-engagement and conversion strategies based on business objectives
• Identify optimization opportunities through data analysis
• Develop and implement A/B tests to continuously improve results
• Monitor performance reports using analytics tools
• Liaise with other relevant teams.

Media and Performance Analyst

• Service Level (SLA) Calculation: Monitor, calculate and analyze service level indicators to ensure operational targets are met.
• Workforce Sizing (Capacity Planning): Conduct studies and calculations to determine staffing (headcount) requirements based on demand and contact volume curves.
• Variable Compensation (RV) Calculation: Assess operational results and accurately calculate variable compensation campaign payouts.
• Create and update daily performance reports and area KPIs.
• Support leadership in identifying operational deviations and proposing improvements.

IT Analyst – Infrastructure

Media and Performance Analyst

Planning Analyst, Junior