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Tech Stack
Tools & technologiesSQL
About the role
Key responsibilities & impact- Service Level (SLA) Calculation: Monitor, calculate and analyze service level indicators to ensure operational targets are met.
- Workforce Sizing (Capacity Planning): Conduct studies and calculations to determine staffing (headcount) requirements based on demand and contact volume curves.
- Variable Compensation (RV) Calculation: Assess operational results and accurately calculate variable compensation campaign payouts.
- Create and update daily performance reports and area KPIs.
- Support leadership in identifying operational deviations and proposing improvements.
Requirements
What you’ll need- Advanced Excel: Proficiency with complex formulas, pivot tables, handling large datasets and creating dashboards.
- Sharp logical reasoning and strong analytical skills.
- Good communication and a proactive attitude.
- Knowledge of SQL (for extracting, querying and manipulating data in databases).
- Previous experience in Planning, MIS, WFM or Operational Control.
Benefits
Comp & perks- Competitive salary package aligned with market standards 💰
- Flexible benefit package (choose how to use it according to your needs: culture, transport app, subscriptions, gym, meals, etc.) 🎉🚗💼🏋️🍔
- Unimed Unipart health plan 🏥
- Career development path 🚀
- Hybrid work – Belo Horizonte 🏡
- Day off 🌞
- Short Fridays 😎
- Collaborative and dynamic work environment 🤝💼
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Advanced ExcelSQLData analysisPerformance reportingCapacity planningService level calculationVariable compensation calculationKPI developmentData manipulationComplex formulas
Soft Skills
Analytical skillsLogical reasoningCommunicationProactive attitude
