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ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Advanced ExcelSQLData analysisPerformance reportingCapacity planningService level calculationVariable compensation calculationKPI developmentData manipulationComplex formulas
Soft Skills
Analytical skillsLogical reasoningCommunicationProactive attitude
Industry Keywords
Workforce managementOperational controlMISStaffing requirementsOperational targetsContact volume curvesOperational deviationsPerformance metricsCampaign payoutsDaily performance reports
Tech Stack
Tools & technologiesSQL
About the role
Key responsibilities & impact- Service Level (SLA) Calculation: Monitor, calculate and analyze service level indicators to ensure operational targets are met.
- Workforce Sizing (Capacity Planning): Conduct studies and calculations to determine staffing (headcount) requirements based on demand and contact volume curves.
- Variable Compensation (RV) Calculation: Assess operational results and accurately calculate variable compensation campaign payouts.
- Create and update daily performance reports and area KPIs.
- Support leadership in identifying operational deviations and proposing improvements.
Requirements
What you’ll need- Advanced Excel: Proficiency with complex formulas, pivot tables, handling large datasets and creating dashboards.
- Sharp logical reasoning and strong analytical skills.
- Good communication and a proactive attitude.
- Knowledge of SQL (for extracting, querying and manipulating data in databases).
- Previous experience in Planning, MIS, WFM or Operational Control.
Benefits
Comp & perks- Competitive salary package aligned with market standards 💰
- Flexible benefit package (choose how to use it according to your needs: culture, transport app, subscriptions, gym, meals, etc.) 🎉🚗💼🏋️🍔
- Unimed Unipart health plan 🏥
- Career development path 🚀
- Hybrid work – Belo Horizonte 🏡
- Day off 🌞
- Short Fridays 😎
- Collaborative and dynamic work environment 🤝💼
