Customer Service Representative
Muncie Power Products
full-time
Posted on:
Location Type: Office
Location: Muncie • United States
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Job Level
About the role
- As a customer service representative, you will be responsible for several customer accounts that require more maintenance and contact as well as providing overall support to the customer service department.
- Take phone calls for sales orders by part number
- Process, acknowledge, and reschedule customers' purchase orders
- Support customers, fellow employees and Customer Service Managers
- Distribute emailed purchase orders correctly
- Initiate UPS/LTL freight and damage claims along with tracking orders
- Create ASN's (Advanced Shipping Notice)
- Provide cost, availability, and lead time on parts for customers
- Provide freight charges and transit times for customers
- Identify and recommend parts needed for customer applications
- Assist customers' Purchasing Managers as needed; recommend additional parts for customers' purchase orders and reorders
- Provide logistical recommendations to customers
- Must have a working knowledge of the product
- Create, edit and maintain Excel spreadsheets
Requirements
- Two (2) years of post high school education or equivalent
- Bachelor's degree preferred
- A minimum of one year work experience in office, manufacturing, or distribution administration
- Working knowledge of the Friedman System or knowledge and understanding of other manufacturing databases
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
- Ability to write routine reports and correspondence
- Ability to speak effectively before groups of customers or employees of organization
- Computer and typing skills
- Able to effectively communicate with all levels of employees and customers
- Able to complete multiple tasks
- Good organizational skills and the ability to prioritize tasks
- Ability to understand some technical aspects of the product
- Ability to define problems, collect data, establish facts, and relay the conclusions to customers
- Ability to interpret an extensive variety of technical instructions in mathematical or diagram form, and deal with several abstract and concrete variables
- Must be highly motivated and a self-starter
Benefits
- Medical, dental, and vision insurance, and zero card
- Life, death, dismemberment, and dependent insurances
- Prescription drug programs
- Telehealth
- Short-term and long-term disability, and flexible leaves of absence
- Employee assistance programs
- 401k (match 50% on the first 6% of deferred compensation) and flexible spending plans
- 3 weeks of paid time off
- 9 paid holidays
- Wellness & Engagement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer serviceorder processingpurchase order managementlogistical recommendationsExcelFriedman Systemmanufacturing databasestechnical understandingdata collectionproblem definition
Soft Skills
effective communicationorganizational skillsprioritizationself-motivationability to multitaskreport writingpublic speakinginterpersonal skillscustomer supportteam collaboration
Certifications
Bachelor's degreepost high school education