Knowledge Manager
Multiverse
full-time
Posted on:
Location Type: Hybrid
Location: London • United Kingdom
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About the role
- Defining and owning our company-wide knowledge strategy - embedding principles for how we codify, organise & disseminate key information in the AI era
- Establishing pragmatic information governance frameworks that balance org-wide coherence with departmental agility and leverage emerging AI capabilities
- Defining & tracking against success metrics for adoption, experience & impact
- Implementing selection & roll-out of knowledge tooling - leveraging latest AI-based innovations & automations to enrich & enhance our capabilities
- Managing migration process while minimising disruption & information leakage
- Future-proofing knowledge tools to integrate with emerging tools and capabilities
- Driving adoption & ongoing usage via training, documentation & support provision
- Working with teams to address issues and remove barriers to change
- Building & coordinating networks of internal champions to facilitate and reinforce change
Requirements
- 6+ years of experience working within knowledge, product and/or operational roles - ideally within a tech scale-up or other fast-moving environment
- Hands-on experience working with Guru, Google Workspace, Notion, Coda or equivalent knowledge curation tooling
- Successful adoption of emerging AI tooling for knowledge use-cases
- Evidence of successful change management within fast moving organisational contexts
- Successful experience with ‘dotted line’ coordination of activity across cross-departmental networks
- Right to work in the UK
- Ability to work from the Multiverse London office 3+ days per week
- Commitment to Multiverse’s mission and values
- Direct experience with knowledge graphs, semantic layers and/or MCPs
Benefits
- 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year
- private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Wellhub and access to Spill - all in one mental health support
- Hybrid work offering - for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month
- you'll have the opportunity to work from anywhere, up to 10 days per year
- Space to connect: Beyond the desk, we make time for weekly catch-ups, seasonal celebrations, and have a kitchen that’s always stocked!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
knowledge strategyinformation governance frameworkssuccess metricsknowledge toolingAI-based innovationschange managementknowledge graphssemantic layersMCPs
Soft Skills
trainingdocumentationsupport provisionissue resolutionbarrier removalnetwork coordinationchampion building