Multiverse

Learner Experience & Community Manager

Multiverse

full-time

Posted on:

Location Type: Hybrid

Location: London • United Kingdom

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About the role

  • Audit and overhaul the end-to-end learner communication flow (onboarding, mid-course nudges, graduation).
  • Rewrite automated emails and platform notifications to ensure they are clear, compelling, and human.
  • Maintain a consistent tone of voice that balances professional authority with an encouraging, "peer-to-peer" feel.
  • Own the calendar for learner events (primarily online, with occasional high-impact in-person meet-ups).
  • Source, brief, and manage guest speakers who add immense value to our professional learners.
  • Facilitate live sessions to ensure they run smoothly, stay on time, and remain highly engaging.
  • Collaborate with our subject matter experts (SMEs) and coaches to refine their delivery materials.
  • Edit and "punch up" slide decks to ensure they are visually clean and narratively driving.
  • Ensure all coaching assets align with the overarching brand voice and learner experience goals.

Requirements

  • A "Wordsmith" with Utility: You don't just write 'pretty' copy; you write copy that gets people to take action. You hate jargon and love clarity.
  • Operational Creativity: You can dream up a great event concept and then actually execute the logistics to make it happen.
  • Eye for Design/Narrative: You understand that a slide deck is a storytelling tool, not a data dump.
  • Empathy for Professionals: You understand the time constraints and pressures of a working professional and know how to communicate in a way that respects their schedule.
Benefits
  • Time off - 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year
  • Health & Wellness- private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Wellhub and access to Spill - all in one mental health support
  • Hybrid work offering - for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month
  • Work-from-anywhere scheme - you'll have the opportunity to work from anywhere, up to 10 days per year
  • Space to connect: Beyond the desk, we make time for weekly catch-ups, seasonal celebrations, and have a kitchen that’s always stocked!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
copywritingemail automationevent planningslide deck designcontent editinglearner communicationnarrative developmentvisual design
Soft Skills
operational creativityempathycollaborationcommunicationtime managementengagement facilitationprofessional toneclarity