Multiple

Business Account Manager

Multiple

full-time

Posted on:

Location Type: Hybrid

Location: Ta Xbiex • Malta

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • Acting as the primary point of contact and relationship owner for a portfolio of B2B iGaming platform clients.
  • Building and maintaining strong, trusted relationships with client stakeholders, ensuring a deep understanding of their business needs and objectives.
  • Coordinating with internal product, technical, and operational teams to ensure client requirements, issues, and enhancements are clearly communicated and appropriately prioritised.
  • Overseeing day-to-day account health, including service performance, issue resolution, and overall client satisfaction.
  • Managing and supporting a Technical and Payment Account Managers, providing direction, feedback, and mentorship to ensure consistent and high-quality client support.
  • Leading client meetings, reviews, and business discussions, including performance reviews, roadmap alignment, and strategic planning sessions.
  • Managing client escalations when required, ensuring timely communication, resolution, and follow-up.
  • Identifying opportunities for account growth, platform adoption, and long-term partnership expansion, working closely with commercial stakeholders where appropriate.
  • Ensuring clients receive clear, timely updates on platform changes, incidents, and planned improvements.
  • Contributing to the continuous improvement of account management processes, client documentation, and internal collaboration practices.
  • Coordinating with 3rd party suppliers on behalf of clients in initial phases.

Requirements

  • At least 3-4 years’ experience in a Business Account Manager, Account Manager, or similar client-facing role within a B2B iGaming environment.
  • Proven experience managing and developing long-term B2B client relationships, ideally with enterprise or high-value accounts.
  • Strong understanding of casino gaming verticals and payment ecosystems within a B2B iGaming environment.
  • Experience operating across multiple regulated markets, with working knowledge of jurisdictional compliance and licensing requirements.
  • Experience working closely with technical, product, and operational teams to translate client requirements into deliverable outcomes.
  • Demonstrated leadership or people management experience, including mentoring or line-managing junior team members or specialists.
  • Strong commercial awareness, with the ability to identify upsell, cross-sell, and account growth opportunities while maintaining client trust.
  • Excellent communication and stakeholder management skills, with the confidence to engage at all levels, from operational contacts to senior client stakeholders.
  • Ability to manage multiple accounts and priorities simultaneously in a fast-moving environment.
  • A proactive, solutions-focused mindset with a strong sense of ownership and accountability.
  • High proficiency in both spoken and written English.
Benefits
  • Attractive remuneration package
  • Health insurance cover from the first day of work
  • Wellness benefit (after probation)
  • Optician/Spectacle and Blue Lens Benefit (after probation)
  • Breakfast/lunch all week
  • Monthly snacks allowance
  • Training support
  • Modern office facilities
  • Dog-friendly workplace
  • Exciting Company Events
  • Monthly Beer Fridays
  • Eur1,000 Refer a friend bonus
  • Relocation package (if required)
  • One day birthday holiday
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
B2B account managementclient relationship managementissue resolutionperformance reviewsstrategic planningupsellingcross-sellingjurisdictional compliancepayment ecosystemscasino gaming verticals
Soft Skills
leadershipmentorshipcommunicationstakeholder managementproactive mindsetsolutions-focusedorganizational skillsclient satisfactionteam managementcommercial awareness