Customer Support Agent
Multiple
full-time
Posted on:
Location Type: Hybrid
Location: Ta Xbiex • Malta
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About the role
- Provide a high standard of customer support during night hours.
- Escalate and follow up on issues with relevant departments (Fraud, AML, Tech, etc.).
- Capture and share recurring customer feedback with management.
- Promote our products and values in all customer interactions.
- Maintain a strong, professional working relationship with colleagues and partners.
- Ensure adherence to internal procedures and customer service standards.
Requirements
- Previous customer-facing experience in the iGaming industry is mandatory.
- Fluent in English (native level or C2 proficiency).
- Strong communication and interpersonal skills.
- Self-driven, resilient, and able to work independently at night.
- Tech-savvy (Zendesk experience is a plus).
- Positive, can-do attitude with a growth mindset.
Benefits
- Attractive remuneration package
- Health insurance cover from the first day of work
- Wellness benefit (after probation)
- Optician/Spectacle and Blue Lens Benefit (after probation)
- €180 monthly food allowance (night-shift only)
- Monthly snacks allowance
- Training support
- Modern office facilities
- Dog-friendly workplace
- Exciting Company Events
- Monthly Beer Fridays
- €1,000 Refer a friend bonus
- One day birthday holiday
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
strong communication skillsinterpersonal skillsself-drivenresilientability to work independentlypositive attitudegrowth mindset