Multimodal

Analyst

• Calculation and filing of taxes, such as ICMS, IPI, PIS, COFINS, IRPJ and CSLL;
• Preparation and submission of ancillary tax filings, such as SPED Fiscal, EFD-Contribuições and DCTF;
• Analysis of tax documentation, including incoming and outgoing invoices;
• Tax planning to identify opportunities to reduce the tax burden;
• Support during tax audits and inspections;
• Review of tax procedures and processes.

Tax Analyst

People Operations

• Atrair, avaliar e contratar novos talentos;
• Planejar e executar capacitações e planos de carreira;
• Gerenciar benefícios, salários, férias, ponto e desligamentos;
• Mediar conflitos, promover o bem-estar e garantir um ambiente positivo;
• Disseminar a cultura da empresa e integrar novos funcionários;
• Avaliar o desempenho e propor melhorias.

Analista de Recursos Humanos

• Controle e acompanhamento de solicitações de transporte (entregas e retiradas de materiais, transferência de estoque, carregamento e rastreamento do transporte);
• Elaboração e controle de indicadores, fluxos e custos de frota;
• Elaboração e acompanhamento de relatórios e KPIs da operação;
• Gestão do SLA de serviços prestados ao cliente (interno e externo);
• Acompanhamento e gestão de divergências;
• Participação em reuniões de alinhamento dos projetos da área;
• Análise de relatórios (pedidos e entregas).

Analista de Logística – Transportes

Customer Success Manager

• Supervise the customer service team, ensuring efficient, high-quality service.
• Ensure adherence to agreed deadlines and service levels (SLA – Service Level Agreement).
• Serve as the escalation point for resolving customers’ critical issues.
• Monitor service performance indicators (KPIs) and implement improvements.
• Create and review scripts and service flows to standardize communication.
• Oversee and validate the onboarding of new customers in the company's ERP/TMS.
• Ensure the updating and maintenance of customer registration information.
• Implement processes to ensure the reliability of registered data.
• Supervise the receipt and processing of transport and logistics schedules.
• Ensure accurate entry of information into the system to prevent operational errors.
• Monitor service execution and ensure proactive communication with customers.
• Collaborate with operations, sales, finance, and IT teams to align processes.
• Log and analyze customer complaints, proposing effective solutions.
• Prepare management reports on service performance and service quality.
• Train the customer service team to enhance service quality.

Tax Analyst

Analista de Recursos Humanos

Analista de Logística – Transportes

Customer Success Coordinator