Leverage data and analyses to develop product-line growth strategies, partnering with internal teams, to strengthen offering, optimize sales funnel, and improve customer engagement for fleets and drivers
Identify, own, and publish operational OKRs and KPIs, which will drive positive engagement and usage across Mudflap
Track, monitor, and improve operational metrics and performance of products, features, operational teams, and systems
Lead cross-functional teams to scale operations, optimize organizational structures, and improve operational workflows and processes
Develop and lead GTM program for new product lines or initiatives, including managing external vendor relationships, evaluating business applications, and developing processes for onboarding and support
Partner with internal teams, to optimize company functions, strengthen network and improve experience for drivers and merchants
Present recommendations and results to management and key decision-makers

Requirements

4+ years of experience in tech operations, project management, and/or business analytics roles
Analytical skills: you can develop actionable insights from complex data. You have experience with data analysis, data manipulation, and data visualization tools. You are highly proficient in Excel/Sheets and SQL. Experience with Tableau, Python or similar is a plus
Process Champion: you have experience implementing end-to-end workflows and processes from scratch for new, future products and existing operations
Operations-minded: you find a way to get the function done and prioritize streamlining and improving processes
Collaboration: you are a strong cross-functional leader, effective at managing multiple internal and external teams towards business goals
Communication skills: you can communicate complicated insights and arguments both verbally and in writing.

Benefits

A remote-first company focused on hiring the best talent
A committed team on a mission to change a massive industry for the better
A high bar for quality and commitment to self-improvement
An open mind to new ideas and methodologies
Competitive salary and benefit options
Opportunities and support for major career growth

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

data analysisdata manipulationdata visualizationExcelGoogle SheetsSQLTableauPythonoperational metricsOKRs

Soft Skills

analytical skillsprocess championoperations-mindedcollaborationcommunication skillscross-functional leadershipproblem-solvingstrategic thinkingproject managementteam management