Communicate clearly and confidently in both English and Spanish
Think fast on your feet, troubleshoot effectively, and keep customers reassured
Thrive in a high-call environment and stay sharp and organized
Go above and beyond to deliver an effortless, personal, and thoughtful experience
Read between the lines and respond thoughtfully to customer signals
Be hungry to learn, open to feedback, and excited to grow skills and career

Requirements

2+ years of experience in a remote customer support role, ideally in fintech or tech startup environments
Bilingual: Fluency in both English and Spanish
Proficient with support tools like Zendesk or similar ticketing systems
Customer-first mindset with a genuine passion for delivering exceptional service
Excellent communication skills, both verbal and written
Thrives in fast-paced environment—you’re a strong multitasker with a high sense of urgency and a hands-on, team-oriented approach

Benefits

Competitive pay and equity in a high-growth startup
Multiple health benefit options
Paid Time Off
401(k) matching
Opportunities and support for major career growth
Annual Company offsite event (Mudfest!)

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

communication skillstroubleshootingmultitaskingcustomer-first mindsetpassion for serviceadaptabilityteam-orientedorganizational skillsfast thinkingreceptiveness to feedback