Customer Support Specialist, English
Mudflap
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $23 - $27 per hour
About the role
- Provide 24/7/365 customer support to independent truckers
- Communicate clearly and confidently, demonstrating genuine empathy
- Troubleshoot effectively in real-time and reassure customers throughout the process
- Thrive in high-call environments, staying organized and efficient
- Deliver effortless, personal, and thoughtful customer experiences
- Read customer signals and respond creatively
Requirements
- 2+ years of experience in a remote customer support role, ideally in fintech or tech startup environments
- Proficient with support tools like Zendesk or similar ticketing systems
- Bilingual: Fluency in both English and Spanish strongly preferred
- Customer-first mindset with a genuine passion for delivering exceptional service
- Excellent communication skills, both verbal and written
- Thrives in fast-paced environment, you’re a strong multitasker with a high sense of urgency and a hands-on, team-oriented approach
Benefits
- Competitive pay and equity in a high-growth startup
- Multiple health benefit options
- Paid Time Off
- 401(k) matching
- Opportunities and support for major career growth
- Annual Company offsite event (Mudfest!)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer supporttroubleshootingmultitasking
Soft Skills
communicationempathyorganizationefficiencycreativitycustomer-first mindsetpassion for serviceteam-orientedhigh sense of urgency