MTN Uganda

Account Manager – Commercial Operations

MTN Uganda

full-time

Posted on:

Location Type: Hybrid

Location: KwaZulu-Natal • South Africa

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About the role

  • Provide input into operational and promotional planning which will ensure revenue growth within an allocated portfolio of accounts.
  • Monitor growth opportunities through competitor activity scanning and feedback to business on such opportunities for further development.
  • Recommend ways to exploit new opportunities to grow the business further
  • Provide input into the fine tuning of processes, systems and support in line with changing work practices.
  • Maintain a thorough knowledge of commercial terms of agreements and manage and grow commercial relationships within assigned portfolio of accounts.
  • Carry out commercial relationship obligations (or assist into) within allocated portfolio of accounts, after commercial agreements are concluded.
  • Assist with the management and maintenance of account and promotional plans for an assigned portfolio of accounts.
  • Provide assistance with the end-to-end management of sub-portions of the RSM’s accounts under the RSM’s supervision.
  • Manage one or more allocated accounts in line with regional / channel strategy and macro-plans as defined by the channel / sub-channel / regional managers.
  • Resolve escalated issues or escalate as appropriate.
  • Implement innovative promotional activities in line with Marketing and channel objectives, requirements and guidelines.
  • Increase MTN’s Brand presence continuously by increasing MTN influence within the allocated portfolio of accounts.
  • Provide input into the forecasting of acquisition numbers, retention numbers and stock required for the allocated portfolio of accounts.
  • Liaise with relevant areas to ensure delivery of SLA for the assigned portfolio of accounts (e.g. supply chain, billing, etc).
  • Support in the identification of P&S information and training requirements for staff within allocated portfolio of accounts and liaise with Marketing and Training to ensure provision of effective information and training as required.
  • Provide regular feedback on competitive threats to MTN business and advice on product/service enhancement requirements.
  • Provide feedback on MTN’s risk exposure regarding the financial performance of the allocated portfolio of accounts and provide recommendations as appropriate.
  • Prepare reports on account performance as required.
  • Build and maintain solid relationships with all stakeholders.
  • Provide on-going support to existing accounts and work actively towards creating new profitable revenue streams through new accounts.
  • Ensure all customer queries are attended to and resolved within agreed SLA’s.
  • Ensure that customer specifications are met and that the customer is satisfied with the end service and/or product.
  • Consider the implications of actions to be taken for the customer / the effect of actions on the customer.
  • Provide advice on the best approach to reach the best results.
  • Utilize sound practices that comply with best practice, legislation or other regulations / parameters / guidelines.
  • Maintain quality standards that will enhance the customer experience and cost efficiency.
  • Work consistently according to standard operating procedures.
  • Analyse situations and take necessary action to ensure quality is maintained.
  • Seek feedback from clients/ stakeholders and continuously seeks ways of improving on quality and customer service standards.
  • Adopt a customer centric approach.
  • Build employee relations and collaborative teamwork.
  • Build professionalism, loyalty and commitment to the organization.
  • Communicate actively and effectively resolving any potential conflicts that may arise.
  • Have the self insight and flexibility to adapt to different situations.
  • Live the MTN Brand – change and influence employees behaviour.

Requirements

  • Minimum of 3 year Degree / Diploma in Commerce ( Sales / Financial /Marketing / Communication) or related
  • At least 3 years of experience in the telecoms industry
  • Experience in Account Management is essential, preferably in fast moving industry
  • ICT Experience (GSM) is preferable
  • Minimum of 3 years’ experience in a area of specialisation; with experience in supervising others
  • Experience working in a medium organization
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account managementoperational planningpromotional planningforecastingreport preparationcustomer servicerisk assessmentprocess improvementcompetitive analysistraining development
Soft Skills
relationship buildingcommunicationproblem solvingcustomer centricityteamworkadaptabilityconflict resolutionprofessionalismloyaltycommitment
Certifications
Degree in CommerceDiploma in Commerce