MTN Uganda

Customer Success Engineer

MTN Uganda

full-time

Posted on:

Location Type: Hybrid

Location: Johannesburg • South Africa

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About the role

  • Lead onboarding sessions, product walkthroughs, and API integration support tailored to each customer’s needs.
  • Conduct periodic business reviews and health checks to ensure customers are on track to meet their goals.
  • Build and deliver usage reports, insights, and recommendations that demonstrate business impact.
  • Collaborate with technical teams to support API implementation, resolve technical queries, and improve time-to-value.
  • Create and maintain customer success documentation, playbooks, and support materials.
  • Develop strategies to increase customer engagement and API consumption, identify opportunities for scaled Customer Value by delivering incremental Chenosis Platform capabilities
  • Handle escalations with empathy and urgency, ensuring timely resolution and customer satisfaction.
  • Act as a voice of the customer within Chenosis, sharing learnings with product and marketing teams.

Requirements

  • 3 year Bachelor’s degree in Business Administration, Communications, Computer Science, or a related field.
  • Certification in Customer Success (e.g., Success HACKER, Success Coaching CCSM) is a plus.
  • Postgraduate advantageous
  • 3–5 years of experience in Customer Success, Account Management, or Client Services, preferably in a B2B, SaaS, or API-driven environment.
  • A passion for Customer Value – a commitment to delivering tangible value to others
  • A track record of managing customer relationships, driving product adoption, and increasing retention.
  • Strong analytical skills and the ability to interpret API usage data and customer behaviour.
  • Excellent communication and interpersonal skills and capable of building trust with both technical and non-technical stakeholders.
  • Comfortable managing a customer portfolio with varying levels of complexity and scale.
  • Experience working with CRM and customer success platforms (e.g., HubSpot, Salesforce, Gainsight).
  • Ability to manage competing priorities, multitask, and work effectively under pressure.
  • Ability to travel as needed.
  • Knowledge of customer success methodologies and lifecycle frameworks (e.g., Success Plans, QBRs).
  • Experience with enterprise-level customer accounts and complex API integrations.
  • Ability to thrive in a fast-paced, agile startup environment.
Benefits
  • Lead with Care
  • Can-do with Integrity
  • Collaborate with Agility
  • Serve with Respect
  • Act with Inclusion

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
API integrationdata analysiscustomer relationship managementcustomer success methodologiescustomer lifecycle frameworksproduct adoptionretention strategiesusage reportingtechnical supportB2B SaaS
Soft skills
communicationinterpersonal skillsanalytical skillsempathytrust buildingmultitaskingtime managementproblem-solvingcustomer engagementadaptability
Certifications
Customer Success certificationSuccess HACKERSuccess Coaching CCSM