Manager, Project Manager – Emerging Payments
Capital One
PMP
Project Coordinator
MTM LLC
full-time
Posted on:
Location Type: Office
Location: Richmond • Virginia • 🇺🇸 United States
Visit company websiteSalary
💰 $20 - $23 per hour
Job Level
Mid-LevelSenior
About the role
- Schedule, reschedule, and coordinate window and door installations and service appointments with homeowners
- Serve as key contact for internal teams and external customers, maintaining collaborative relationships
- Process product orders using quoting and order management systems
- Work with sales and project management teams to finalize sales orders
- Ensure all orders are accurate, complete, meet customer expectations, and are completed satisfactorily
- Coordinate materials and deliveries from factories and outside vendors
- Collect customer payments prior to delivery or installation when needed
- Ensure subcontractor paperwork, including Lead Safe Install documentation, is properly submitted and filed
- Review and approve payments to subcontracted installation companies
- Support continuous improvement initiatives across the department
- Build and develop customer service and installation team to promote and support installation projects and customer satisfaction
Requirements
- Exceptional customer service and interpersonal skills
- High attention to detail and strong organizational habits
- Ability to prioritize tasks and manage multiple projects under tight deadlines
- Strong problem-solving capabilities
- Comfortable working collaboratively across teams
- Adaptability to changing priorities and processes
- Professional phone and email communication skills
- Proficiency in Microsoft Office (Excel, Word, Outlook, PowerPoint)
- Willingness to learn internal systems (PQM, OMS, Salesforce, etc.)
Benefits
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
customer serviceinterpersonal skillsattention to detailorganizational skillsproblem-solvingcollaborationadaptabilitycommunication skills
Certifications
Lead Safe Install documentation