MTM, Inc.

Customer Support

• The Customer Care Representative is the frontline representative and image of Medical Transportation Management (MTM).
• Handle a variety of tasks which will increase in complexity as skills progress, but will consist primarily of handling inbound calls from Members, Clients and Facilities.

Customer Care Representative

• The Customer Service Representative is the frontline representative and image of Medical Transportation Management (MTM).
• Handle inbound calls from Members, Clients and Facilities.
• Perform tasks increasing in complexity as skills progress.
• Work remotely from Louisiana.

Customer Service Representative

Auditor

• Plan and implement effective audit processes for both internal and external audits
• Facilitate remote and on-site external audits
• Interpret contract requirements and communicate expectations to needed internal stakeholders
• Support in the development and utilization of internal controls to ensure continuous compliance
• Help implement risk management strategies for the organization(s)
• Utilize the selected tracking method to record audit investigations, documentation, results, and recommendations
• Compile quarterly, and upon request, summaries of audit investigations, findings, and resolutions
• Continuously promote process improvement and process integrity throughout the organization(s) while partnering with other departments to develop practical solutions
• Assist and guide process owners in the assessment of processes for improvement and standardization opportunities, while minimizing rework, reducing cost, and improving quality output
• Assist with the creation, review, and update of MTM policies and procedures to ensure thorough and pertinent documentation; oversee MTM (and affiliates) policies, procedures, manuals, and processes to ensure contractual compliance and process efficiency
• Act as a liaison between MTM and/or affiliates and external auditors
• Report compliance concerns to the Compliance Officer, Director of Compliance and Audit and other executive staff as indicated
• Prepare for external audits by completing audit tools, compiling supporting documentation for audit sample, and referencing policies, procedures, and contracts to validate compliance
• Conduct monitoring, reporting, and follow-up on all Corrective Action Plans
• Apply policies/procedures and client contract obligations to designated audits
• Create relevant workflows, audit tools, and tracking mechanisms as assigned
• Provide any needed support to ensure ongoing compliance with URAC standards
• Assist in developing audit reports and presenting findings and recommendations to leadership, as needed
• As needed, conduct quality improvement projects for the Quality Improvement Program
• Assist with the development and execution of compliance program activities and projects as assigned

Customer Care Representative

Customer Service Representative

Compliance Auditor