Customer Care Representative
MTM, Inc.
full-time
Posted on:
Location Type: Office
Location: Norton • Virginia • United States
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Salary
💰 $17 per hour
Job Level
About the role
- Handle inbound calls from members, clients, and facilities
- Take on 60–80 calls per day (Mondays may see higher volume)
- Support callers with empathy, accuracy, and efficiency
- Increase task complexity as your skills grow
Requirements
- Must currently reside in Virginia and be able to work on-site at our Norton, VA office
- 1 year of call center experience
- 6 months of customer service experience
- Basic typing and computer skills with strong navigation abilities
Benefits
- Health, dental, and vision insurance
- Life and disability coverage
- 401(k) with company match
- FSA and HSA plans
- Wellness programs with incentives
- Voluntary and ancillary benefits
- Paid time off + holiday pay
- Birthday holiday
- Maternity/paternity leave
- Continuing education reimbursement
- MTM Perks discount program
- Career development and advancement opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
basic typing skillscomputer skillsnavigation abilities
Soft Skills
empathyaccuracyefficiency