Vendor Account Manager
MTM, Inc.
full-time
Posted on:
Location Type: Hybrid
Location: Newport News • Virginia • United States
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Salary
💰 $47,920 - $55,000 per year
About the role
- Delivering a high level of service to our vendors every day
- Ensure high operational standards and vendor satisfaction
- Own the day-to-day interaction with the vendors
- Act as the single point of contact for vendor escalations
- Coordinate and conduct provider performance evaluations
- Conduct off boarding for providers not meeting standard expectations
- Serve as the first point of contact for all vendor service requests
- Conduct on site vehicle inspections and provider audits
- Manage and maintain credentialing compliance in accordance with MTM client contracts
- Collaborate with internal teams for complete resolution of TP issues
- Handle inbound service requests and ensure proper addressing
- Meet or exceed assigned KPI’s and business objectives
Requirements
- High School diploma or GED
- College Degree or equivalent work experience
- Minimum 2 years’ experience as an Account Manager or relevant related experience
- 1-2 years’ operational experience
- Must possess a valid driver’s license
Benefits
- Health and Life Insurance Plans
- Dental and Vision Plans
- 401(k) with a company match
- Paid Time Off and Holiday Pay
- Maternity/Paternity Leave
- Casual Dress Environment
- Tuition Reimbursement
- MTM Perks Discount Program
- Leadership Mentoring Opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
vendor managementperformance evaluationcredentialing complianceoperational standardsservice request handlingKPI management
Soft Skills
communicationcollaborationproblem-solvingcustomer serviceinterpersonal skills
Certifications
valid driver's license